AliExpress – Turkey

Your Savings Blueprint for AliExpress in Turkey

Language:	Türkçe
Payment:	TRY ( Turkish Lira )
Delivery:	15-65 days

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Welcome to our comprehensive guide, crafted specifically for shoppers in Turkey navigating the diverse and expansive world of AliExpress. This article aims to simplify your online shopping journey, addressing common challenges faced by Turkish consumers and offering practical solutions. Whether you’re a seasoned buyer or new to the platform, our tailored advice and tips will help elevate your AliExpress experience. Dive in to discover how to shop smarter, save money, and enjoy a smoother online shopping experience on one of the world’s largest e-commerce platforms.

How to Shop on AliExpress from Turkey

Shopping on AliExpress from Turkey can be a thrilling and fruitful experience, provided you know the ins and outs of the platform. Let’s walk you through the essential steps to set up your account and make informed purchases, ensuring a hassle-free shopping experience.

Setting Up AliExpress for Users in Turkey

Before you begin shopping, it’s important to adjust a few key settings on AliExpress to tailor the site to your needs in Turkey:

• Language and Currency Settings: AliExpress supports multiple languages, including Turkish. Set the platform to Turkish for better understanding. Additionally, switch the currency to Turkish Lira (TRY) to view prices in your local currency.
• Delivery Country Setting: Ensure Turkey is set as your delivery country. This adjustment helps filter your search results to show products that are available for shipping to Turkey.

Creating an AliExpress Account for Turkish Residents

Having your own AliExpress account is your gateway to a vast array of products. Here’s how to get started:

• Sign Up Process: Head over to the AliExpress website or download the app. Look for the sign-up option and register using a valid email address.
• Account Verification: After signing up, you’ll receive a verification email. Follow the link to verify and activate your account.
• Profile Completion: Accurately fill in your profile details, especially your contact and shipping information. This is crucial for ensuring smooth transactions and deliveries.

Inputting Accurate Shipping Details in Turkey

To make sure your purchases reach you without any hitches, it’s crucial to provide accurate shipping details:

• Address Accuracy: Be meticulous when entering your address. Include all necessary details like your apartment number, street name, and postal code.
• Local Contact Information: Provide a local phone number. This helps couriers contact you easily if there are any issues with your delivery.

Guide for First-Time Turkish Buyers on AliExpress

If you’re new to AliExpress, here’s a step-by-step guide to making your first purchase:

• Finding the Right Product: Use the search bar or browse through categories to find what you need. Filters like price range, shipping options, and customer ratings can help narrow down your choices.
• Reading Product Details and Reviews: Always check the product specifications and read customer reviews to ensure the quality and reliability of the item.
• Adding to Cart and Checkout: Once you’ve selected an item, add it to your cart. Go to your cart and proceed to checkout, where you’ll review your order, confirm your shipping details, and choose a shipping method.
• Payment: Select a suitable payment method. AliExpress offers various options, including credit/debit cards and e-wallets, that are commonly used in Turkey.

Utilizing the AliExpress Mobile App in Turkey

For an even more convenient shopping experience, consider using the AliExpress mobile app:

• App Download: The AliExpress app is available on both iOS and Android platforms. Download it from your respective app store.
• App Benefits: The mobile app offers a user-friendly interface, exclusive deals, personalized recommendations, and easy order tracking. It’s particularly useful for staying updated on your orders and communicating with sellers on the go.

By following these steps, you’ll be well-equipped to navigate AliExpress as a shopper in Turkey. From setting up your account to making your first purchase, these guidelines are designed to make your online shopping experience straightforward and enjoyable. Stay tuned for more insights and tips to maximize your shopping experience on AliExpress!

How to Never Pay Full Price on AliExpress

Shopping on AliExpress from Turkey doesn’t mean you have to pay full price. With the right strategies, you can enjoy substantial savings through various sales, coupons, and promotions. Here’s a guide to help Turkish shoppers make the most of their shopping experience by securing the best deals on AliExpress.

Recurring and Seasonal Sales on AliExpress

AliExpress is known for its numerous sales events throughout the year, offering significant discounts on a wide range of products. As a shopper in Turkey, it’s beneficial to be aware of these events:

• Global Shopping Events: Major sales events like the 11.11 Global Shopping Festival, Black Friday, and Cyber Monday are prime times to find exceptional deals.
• Seasonal Sales: Seasonal sales, including summer and winter sales, often align with global and regional events, offering discounts on season-specific products.
• Sales Calendar for Turkey: Keep an eye on a sales calendar specifically tailored for Turkey. This calendar highlights the dates of upcoming sales events, helping you plan your purchases around the best deals.

Coupons by product category

Automotive	Computers	Sports and Outdoors
Kids	Beauty And Personal Care	Bags and Shoes
Home and Garden	Watches and Accessories	Phones
Tools	Fashion	Electronics

Finding and Applying AliExpress Coupons

Coupons are a great way to reduce the cost of your purchases on AliExpress. Here’s how you can find and apply them effectively:

• AliExpress Coupon Center: Regularly visit the AliExpress Coupon Center, which lists various coupons available for use.
• Store Coupons: Individual stores on AliExpress often offer their coupons. Check the store page or product listings for these exclusive deals.
• App-Exclusive Coupons: The AliExpress app sometimes offers special coupons not available on the website. Make sure to check the app regularly for these deals.

Utilizing Promotional Codes for Additional Savings

Promotional codes can provide further reductions on your purchases. Here’s how to find and use them:

• Newsletter Subscriptions: Sign up for AliExpress newsletters. They often include promotional codes for additional discounts.
• Social Media Platforms: Follow AliExpress on social media platforms and join Turkish online shopping communities, where promotional codes are frequently shared.
• Special Promotions: AliExpress occasionally partners with payment providers or other services to offer special promotional codes. Keep an eye out for these collaborations for extra savings.

AliExpress promo codes for every month

Winter	Spring	Summer	Autumn
January	March	June	September
February	April	July	October
December	May	August	November

Everyday Savings and Special Brand Promotions

Apart from big sales events and coupons, there are several other ways to save on AliExpress:

• Flash Deals: The Flash Deals section on AliExpress features products with heavy discounts for a limited time. These deals are updated daily.
• Super Value Deals: This section showcases products with high ratings at discounted prices, offering value for money.
• Brand Promotions: Brands on AliExpress often run their promotions, such as discounts on new products, buy-one-get-one-free offers, or gifts with purchase.
• Free Shipping: Opting for products with free shipping to Turkey can lead to substantial overall savings, especially for heavier items.

By leveraging these strategies, Turkish shoppers can enjoy significant savings on AliExpress. Whether through participating in major sales events, using coupons and promotional codes, or taking advantage of daily deals and brand promotions, there are numerous ways to reduce the cost of your purchases. Stay informed about the latest deals and adopt these savvy shopping practices to ensure you never have to pay full price on AliExpress.

Payment Methods in Turkey

When shopping on AliExpress from Turkey, understanding the available payment methods and how to use them effectively is essential for a smooth transaction. Each payment option comes with its own set of advantages and potential drawbacks, and knowing these can help you choose the most suitable one.

Overview of Payment Options

AliExpress offers a variety of payment methods to cater to its global audience, including several that are popular in Turkey:

• Credit and Debit Cards: Visa, MasterCard, and Maestro are widely accepted.
  • Pros: Convenient, fast, and often come with buyer protection features.
  • Cons: Potential risk of fraud, and some cards may have international transaction fees.
• E-Wallets: Options like PayPal are available, offering an extra layer of security.
  • Pros: Reduce the need to enter card details on AliExpress, enhancing security.
  • Cons: Not all e-wallets are available in Turkey, and some might incur transaction fees.
• Bank Transfers and Local Payment Methods: Including options like QIWI and Western Union.
  • Pros: Useful for those who do not have access to credit/debit cards.
  • Cons: These methods can be slower and might involve additional fees.

Tips on Avoiding Additional Fees

To avoid unexpected charges when using online payment methods:

• Currency Conversion Fees: If your bank account is in Turkish Lira and the payment is processed in another currency, your bank may charge a conversion fee. Opting for payment methods that allow transactions in TRY can help avoid these fees.
• International Transaction Fees: Some banks charge additional fees for transactions that are processed outside of Turkey. It’s advisable to check with your bank about these potential fees.
• E-Wallet Fees: While e-wallets offer convenience, they sometimes have fees for transactions or withdrawals. It’s important to understand these fees to avoid surprises.

Shipping and Delivery to Turkey

AliExpress offers a range of shipping options to Turkey, each with different timeframes and costs. Understanding these options and knowing how to track your orders can enhance your shopping experience.

Shipping Methods to Turkey

• Standard Shipping: A cost-effective option with moderate delivery times.
  • Expectation: Reliable but with longer delivery times compared to express options.
• Expedited Shipping: Faster delivery services like DHL, FedEx, or UPS are available at a higher cost.
  • Expectation: Suitable for urgent orders but more expensive.

Turkey’s National Postal Service and AliExpress Deliveries

Postal Operator in Turkey: Türkiye Posta ve Telgraf Teşkilatı Anonim Şirketi (PTT) (Turkish Post and Telegraph Organization Inc.).

• Role in Deliveries: Turkey’s national postal service plays a crucial role in delivering AliExpress packages, especially for standard shipping options.
• Reliability and Coverage: The postal service in Turkey is known for its wide reach, ensuring deliveries to various regions across the country.

General Delivery Timeframes

• Standard Shipping: Delivery times can range from 15 to 45 days, depending on the origin of the package and logistical factors.
• Expedited Shipping: Delivery times can be significantly shorter, ranging from 7 to 15 days, though subject to customs clearance.

Tracking AliExpress Orders in Turkey

• Tracking on AliExpress: You can monitor the progress of your order through the AliExpress website or app.
• Using Turkey’s Postal Service for Tracking: Once the package enters Turkey and is handed over to the national postal service, you can often continue tracking it through their system.
• Third-Party Tracking Services: Websites like 17TRACK provide comprehensive tracking information by collating details from various postal services globally.

In summary, when shopping on AliExpress from Turkey, it’s important to be aware of the various payment methods and their associated fees, as well as the different shipping options and how to track your orders. By understanding these key aspects, you can ensure a more efficient and satisfactory shopping experience.

Understanding Customs Fees and Additional Charges in Turkey

For Turkish shoppers on AliExpress, it’s crucial to be aware of the customs fees and additional charges that can apply to your orders. These fees are determined by the Turkish Customs and Trade Ministry and can significantly impact the total cost of your purchases. Let’s break down these charges to help you better understand and estimate the total cost of your AliExpress orders.

Customs Service in Turkey:Türkiye Gümrükleri ve Ticaret Bakanlığı (Gümrükler ve Ticaret Genel Müdürlüğü) (Ministry of Customs and Trade (General Directorate of Customs and Trade)).

Customs Fees Charged by Turkish Customs and Trade Ministry

Customs fees are essential for processing imports and vary based on the value of the goods:

• For Goods Valued Below TRY 1,500: There are no customs fees for items under this value. This exemption is particularly beneficial for smaller or less expensive purchases from AliExpress.
• For Goods Valued at TRY 1,500 or More: A customs fee of 20% is levied on items exceeding this value. This significant percentage highlights the importance of considering customs fees in the total cost of higher-value purchases.

Value-Added Tax (VAT) on Goods

In addition to customs fees, a Value-Added Tax (VAT) is applicable to most goods and services in Turkey:

• VAT Rate: The current VAT rate in Turkey is 18%. This tax is applied to the total value of your order, including the cost of the product and any shipping fees.

Additional Charges to Consider

Apart from customs fees and VAT, there are other potential costs:

• Brokerage Fees: If you use a customs broker’s services to clear your goods through customs, they will charge a brokerage fee. This fee can vary depending on the order’s value and the chosen customs broker.
• Duty on Specific Goods: Certain types of goods, like alcohol, tobacco, and luxury items, attract a duty tax. The rate for this duty depends on the specific goods being imported.

Practical Examples

To illustrate how these fees can affect the cost of your orders, let’s consider a couple of examples:

• Ordering a Product Worth TRY 1,550:
  • For an item priced at TRY 1,550, it falls into the general merchandise category and is subject to a 20% customs fee. Thus, the customs fee would amount to TRY 310 (20% of TRY 1,550).
• Ordering a High-Value Product Worth TRY 20,000:
  • For a more expensive item, such as one priced at TRY 20,000, the customs fee would be significantly higher. In this case, the customs fee would be TRY 4,000 (20% of TRY 20,000).

Understanding these additional costs is crucial for Turkish shoppers on AliExpress. By factoring in customs fees, VAT, and other potential charges, you can more accurately estimate the total price of your purchases, ensuring a more transparent and prepared shopping experience.

Returns and Buyer Protection in Turkey

Shopping on AliExpress from Turkey comes with a set of return policies and buyer protection measures designed to ensure a satisfactory and secure shopping experience. Understanding these policies can help you navigate the platform with more confidence.

AliExpress Return Policy for Turkey

AliExpress offers a standardized return policy, which includes specific provisions for customers in Turkey:

• Return Period: AliExpress generally allows a 15-day return period from the date of receipt, although this can vary based on the seller’s policy.
• Initiating a Return: To start a return process, go to your AliExpress account, find the order in question, and click on ‘Open Dispute.’
• Valid Reasons for Return: These can include receiving an incorrect item, products not matching their description, or items arriving damaged.
• Return Shipping Costs: Usually, buyers are responsible for the return shipping costs, unless the seller’s policy states otherwise. It’s important to review the seller’s return policy before making a purchase.
• Refund Process: Once the return is accepted and the item is received by the seller, a refund is usually processed. The refund can be credited to the original payment method or your AliExpress account.

Buyer Protection Measures for Turkish Customers

AliExpress’s buyer protection program is designed to protect customers from unsatisfactory transactions:

• Full Refund on Non-Delivery: If your order doesn’t arrive within the buyer protection period, you are entitled to a full refund.
• Refund for Misdescribed Items: If an item significantly differs from its description, you can opt for a partial refund and keep the item, or return the item for a full refund.
• Authenticity Guarantee: For items labeled as ‘Genuine’ or ‘100% Authentic,’ AliExpress guarantees their authenticity, offering a full refund, including shipping costs, if they are found to be counterfeit.

Customer Support for AliExpress in Turkey

For assistance or inquiries regarding orders, AliExpress provides multiple channels for customer support. Here’s how Turkish residents can get in touch:

Contacting AliExpress Customer Support

• Online Support: The primary method to contact AliExpress support is through their website or app. They offer a chat support service for immediate assistance and an email support option for less urgent queries.
• Help Center: The AliExpress Help Center is a valuable resource for answers to common questions and guidance on various topics, from ordering to shipping.

AliExpress Office Contact Details

For more direct assistance, you can contact the nearest AliExpress office:

• Germany Office (Serving Turkey):
  • Address: 1st floor, Wiesenhüttenplatz 25, 60329 Frankfurt am Main, Germany
  • This office serves Germany, Austria, Switzerland, Turkey, and Eastern Europe, offering regional support.
• Main Office in China:
  • While specific contact details for the main office in China are typically not provided for customer support, the online support channels can connect you with the appropriate team based on your location and issue.

By understanding the return policy, buyer protection measures, and customer support options available to you as a shopper in Turkey, you can navigate AliExpress with greater ease and confidence. Whether you need to return a product, seek a refund, or require assistance with an order, AliExpress offers a range of options to support your shopping needs.

Reviews and User Experiences in Turkey

Shopping on AliExpress has become increasingly popular in Turkey, offering access to a wide range of products from around the globe. Feedback from Turkish users sheds light on both the benefits and challenges of using the platform, providing valuable insights for new and experienced shoppers alike.

Feedback from Turkish Users

• Positive Aspects: Many Turkish shoppers appreciate AliExpress for its extensive product range, often at prices lower than local or European markets. Users also praise the platform for offering unique items that are hard to find in Turkey.
• Challenges Noted: Some common challenges include longer shipping times, occasional issues with product quality, and the unpredictability of customs fees and import taxes. Communication barriers with international sellers have also been highlighted.

Advice for New Users in Turkey

Based on these experiences, here are some practical tips for Turkish shoppers:

• Research Sellers Thoroughly: Check seller ratings and customer reviews to assess reliability and product quality.
• Understand Shipping and Customs: Be aware of shipping options and the potential for additional customs charges on arrival in Turkey.
• Start with Small Purchases: Initially, make smaller orders to familiarize yourself with the process and avoid significant losses if issues arise.
• Use Buyer Protection: Take advantage of AliExpress’s buyer protection policies to safeguard your purchases.
• Communicate Effectively: Use simple and clear language when communicating with sellers to minimize misunderstandings.

AliExpress in Turkey: Pros and Cons

Using AliExpress in Turkey comes with its set of advantages and challenges. Being aware of these can help in navigating the platform more effectively and safely.

Advantages of Using AliExpress

• Wide Product Range: AliExpress offers access to a vast array of products, many of which might not be available in Turkish markets.
• Competitive Pricing: Products on AliExpress are often priced lower than similar items available locally or in Europe.
• Direct Access to Global Suppliers: It provides direct access to manufacturers and suppliers, potentially offering better deals than purchasing through intermediaries.

Challenges and Strategies for Safe Shopping

• Longer Delivery Times: Orders can take a significant time to arrive. Planning and patience are key.
• Variable Product Quality: The quality of products can vary. Reading reviews and checking seller ratings is crucial.
• Customs and Import Fees: Be prepared for potential customs fees and taxes on higher-value orders.

Ensuring Trust and Safety

• Check Seller Credentials: Always look at the seller’s feedback score and customer reviews.
• Read Product Descriptions Carefully: Ensure that the product meets your expectations and requirements.
• Safe Payment Methods: Use AliExpress’s secure payment system and avoid direct money transfers to sellers.

Spotting and Avoiding Risks

• Beware of Unrealistic Deals: Extremely low prices can sometimes indicate poor quality or counterfeit products.
• Secure Personal Information: Be cautious about sharing personal information and ensure that you are using the legitimate AliExpress website.
• Understanding Return Policies: Familiarize yourself with the return policies and know how to open a dispute if needed.

In summary, shopping on AliExpress from Turkey offers a range of benefits but also comes with certain challenges. By following these tips and recommendations, Turkish shoppers can enhance their online shopping experience, making informed decisions and navigating the platform safely and effectively.

Alternatives to AliExpress in Turkey

While AliExpress is a popular option for online shopping in Turkey, there are several other marketplaces that offer different advantages and experiences. Let’s explore some of these alternatives, comparing them with AliExpress in terms of product range, pricing, shipping options, and customer service.

Trendyol

One of Turkey’s largest e-commerce platforms, Trendyol, offers a diverse range of products from local and international brands.

• Product Range: Trendyol has a broad selection, particularly strong in fashion, electronics, and home goods, often featuring Turkish brands.
• Pricing: Prices tend to be competitive, with frequent sales and discounts. Compared to AliExpress, prices can be higher, but the quality assurance from local brands often justifies the cost.
• Shipping: Trendyol is known for its fast shipping within Turkey, a clear advantage over AliExpress’s longer international shipping times.
• Customer Service: With a strong focus on customer satisfaction, Trendyol offers efficient customer service, which can be more responsive than AliExpress, especially considering the local context.

Hepsiburada

Hepsiburada is another leading e-commerce platform in Turkey, offering a wide range of products and services.

• Product Range: Similar to AliExpress, Hepsiburada offers an extensive array of products, including electronics, clothing, and household items.
• Pricing: Prices are competitive, with regular promotions and deals. Compared to AliExpress, Hepsiburada offers more consistent product quality.
• Shipping: Shipping times are generally shorter than AliExpress, as most products are shipped from within Turkey.
• Customer Service: Hepsiburada provides robust customer support, often more reliable and accessible than AliExpress, particularly for Turkish speakers.

N11

N11 is a popular online marketplace in Turkey, known for its wide range of products and collaboration with various local and international sellers.

• Product Range: N11 offers a vast selection, from technology and fashion to groceries. The range is comparable to AliExpress, with a mix of local and international products.
• Pricing: While prices can be slightly higher than AliExpress, N11 often runs promotions and discounts.
• Shipping: Shipping is generally faster than AliExpress, with many products shipped locally.
• Customer Service: Customer service is tailored to the Turkish market, offering more direct and efficient support compared to AliExpress.

GittiGidiyor

An eBay subsidiary, GittiGidiyor is a significant player in the Turkish e-commerce market, offering both new and used products.

• Product Range: GittiGidiyor’s range is broad, including electronics, fashion, and collectibles. It stands out for its second-hand and unique items.
• Pricing: Pricing is variable, often dependent on the seller. There are opportunities for bargains, especially in used or refurbished items.
• Shipping: Shipping times can vary but are generally faster than AliExpress. Some sellers offer same-day delivery.
• Customer Service: Being an eBay company, GittiGidiyor benefits from established customer service practices, providing a reliable support system.

Comparing Local Marketplaces with AliExpress

• Product Range: While AliExpress offers an unmatched range of international products, Turkish marketplaces provide a better selection of local brands and products.
• Pricing: AliExpress often has lower prices, but Turkish platforms offer better quality assurance and frequent discounts.
• Shipping: Local Turkish marketplaces generally offer faster shipping compared to the longer international shipping times of AliExpress.
• Customer Service: Turkish marketplaces provide more localized customer service, which can be more responsive and tailored to Turkish consumers.

In conclusion, while AliExpress is a go-to for many Turkish shoppers due to its vast international product range and competitive pricing, local Turkish online marketplaces offer advantages in shipping speed, product quality, and customer service. Depending on your priorities – whether it’s fast delivery, product quality, or access to international goods – these platforms can serve as viable alternatives to AliExpress in Turkey.