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AliExpress – Taiwan,China

Your Savings Playbook for AliExpress in Taiwan

Payment:TWD ( Taiwan Dollar )
Delivery:25-65 days

Discover the ultimate guide to mastering AliExpress shopping in Taiwan, China. This article is crafted to significantly enhance the online shopping experience for Taiwanese residents. We delve into tailored strategies and solutions that promise to transform your AliExpress shopping journey, making it more efficient, enjoyable, and attuned to your local needs.

How to Shop on AliExpress from Taiwan, China

Customizing AliExpress for Taiwan

To optimize your AliExpress experience in Taiwan, it’s essential to tailor the platform to your local preferences:

  • Language and Currency Settings: Switch the language to Traditional Chinese or English, and set the currency to New Taiwan Dollar (TWD) for easier navigation and transaction understanding.
  • Delivery Preferences: Make sure to set your location to Taiwan, China, for accurate shipping options and delivery estimates.
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Creating an AliExpress Account

A step-by-step guide to setting up your AliExpress account in Taiwan:

  • Visit the AliExpress Website or App: Open AliExpress on your preferred platform.
  • Sign Up for an Account: Click ‘Sign Up’ and enter your email address or mobile number. You can also opt for social media integration for quick registration.
  • Verification Process: Complete the verification step, usually through a confirmation link sent to your email or a code sent to your mobile.
  • Profile Completion: Fill in your profile details, emphasizing your location in Taiwan for tailored offers and shipping.

Filling in Shipping Details Correctly

Accurate shipping information is crucial for a smooth AliExpress experience in Taiwan:

  • Address Accuracy: Provide your complete and correct address, including any relevant apartment or suite numbers.
  • Postal Code Precision: Ensure the postal code matches your location in Taiwan to avoid delivery issues.
  • Contact Information: Include a valid contact number for any necessary communication regarding your delivery.
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Making Your First Purchase

Navigating your first purchase on AliExpress can be easy and exciting:

  • Product Search: Utilize the search bar and filters to find exactly what you need.
  • Understanding Product Details and Reviews: Read through product specifications and customer reviews to gauge quality and reliability.
  • Adding to Cart: Select your desired items and add them to your cart.
  • Checkout Process: Proceed to checkout, double-checking your shipping details.
  • Payment Options: Choose a convenient payment method, such as credit/debit card or Alipay.
  • Order Review: Review your order thoroughly before confirming your purchase.

Downloading and Navigating the AliExpress Mobile App

The AliExpress mobile app enhances shopping on the go:

  • Downloading the App: Available for both iOS and Android, the app can be downloaded from the App Store or Google Play.
  • App Usage: The app provides a user-friendly interface with access to exclusive deals, easy order tracking, and efficient customer service.

By following these guidelines, residents of Taiwan can enjoy a streamlined and personalized shopping experience on AliExpress, catered specifically to their local context.

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How to Save Big on AliExpress

Shopping on AliExpress can be a treasure trove of savings if you know where to look and how to make the most of the available deals and discounts. For shoppers in Taiwan, understanding how to navigate these savings opportunities can lead to a much more rewarding shopping experience.

Identifying Sales and Discounts

AliExpress is renowned for its array of sales and discount events that span throughout the year, offering numerous opportunities to save.

  • Regular Sales Events: These include the well-known Global Shopping Festival on November 11th (11.11) and the Summer Sale. These events feature extensive discounts across a multitude of product categories.
  • Seasonal Sales: Apart from these, seasonal sales like the Winter Sale or Spring Festival promotions align with specific times of the year, offering themed discounts.
  • Tailored Sales Calendar: Our specially curated sales calendar for Taiwan provides a comprehensive overview of upcoming sales events on AliExpress. This tool is invaluable for planning your purchases to coincide with major discount periods.

Coupons by product category

AutomotiveComputersSports and Outdoors
KidsBeauty And Personal CareBags and Shoes
Home and GardenWatches and AccessoriesPhones

Finding and Applying AliExpress Coupons

Coupons on AliExpress can significantly reduce the cost of your purchases, but it’s essential to understand how to find and use them effectively.

  • Step 1: Locating Coupons: AliExpress offers various coupons, including those applicable store-wide and others specific to certain sellers. These can be found on product pages, the main page, or during checkout.
  • Step 2: Applying Coupons: When you proceed to checkout, you’ll have the option to apply any applicable coupons to your order. It’s important to note the conditions attached to each coupon, such as minimum spend requirements.

Locating Promo Codes

Promo codes, similar to coupons, offer additional savings on your purchases.

  • Finding Promo Codes: These codes can often be found in AliExpress’s newsletters, on the app, or through special promotional events. Additionally, following AliExpress on social media can provide access to exclusive promo codes.
  • Using Promo Codes: When you have a promo code, enter it in the designated field during the checkout process. These codes usually offer a direct discount on your purchase total.

AliExpress promo codes for every month


Brand Promotions and Everyday Deals

Brand promotions and daily deals on AliExpress are excellent ways to access high-quality products at discounted prices.

  • Brand Promotions: Periodically, AliExpress features promotions from specific brands. These can range from tech gadgets to fashion items, offering substantial discounts on well-known brands.
  • Everyday Deals: The platform’s ‘Flash Deals’ section showcases products at reduced prices for a limited time. Updated daily, these deals are perfect for snagging bargains.

By leveraging these strategies, Taiwanese shoppers can not only enjoy the vast product range on AliExpress but do so while making significant savings. From timing your purchases with major sales events to effectively utilizing coupons and promo codes, the opportunities to save on AliExpress are plentiful and rewarding.

Payment Methods in Taiwan, China

Diverse Payment Options

For AliExpress shoppers in Taiwan, a variety of payment methods are available, each with its unique advantages and drawbacks.

  • Credit and Debit Cards: Cards like Visa, MasterCard, and JCB are widely accepted on AliExpress. They offer the convenience of quick processing, but users should be aware of potential international transaction fees.
  • E-Wallets and Online Payment Platforms: Options such as Alipay provide a secure and fast way to pay. They often offer additional layers of security but might require an initial setup and linking with bank accounts.
  • Bank Transfers: While secure, bank transfers can be slower compared to other methods and might incur additional fees from your bank, especially for international transactions.

Understanding the pros and cons of each payment method enables Taiwanese shoppers to choose the one that best suits their needs and preferences.

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Understanding Additional Fees

  • Currency Conversion Charges: If your bank or payment service charges a fee for converting TWD to USD (or other currencies), this can add to the cost of your purchase.
  • Transaction Fees: Some payment methods may include transaction fees. It’s essential to be aware of these additional charges before finalizing your purchase.
  • Customs and Import Duties: Depending on the product and its value, orders may be subject to customs fees upon entering Taiwan. Being aware of these potential extra costs helps in budgeting your online shopping expenses.

Shipping and Delivery to Taiwan, China

Shipping Method Options

AliExpress offers various shipping options to Taiwan, catering to different needs and preferences.

  • Standard Shipping: This is a cost-effective option that balances price and delivery time, suitable for non-urgent orders.
  • Expedited Shipping Services: Options like DHL or FedEx offer faster delivery at a higher cost. They are ideal for urgent or high-value items.
  • Free Shipping: Some sellers on AliExpress offer free shipping to Taiwan. This option is economical but often has the longest delivery times.

Understanding these options helps in making informed decisions based on how quickly you need the product and how much you are willing to pay for shipping.

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Taiwanese Postal Services

Using Taiwan’s postal services for AliExpress deliveries offers a reliable option. The postal operator in Taiwan, China is the Chunghwa Post (中華郵政), also known as the Zhōnghuá Yóuzhèng (中華郵政) in Mandarin Chinese.

  • Reliability and Reach: The local postal service is known for its reliability and extensive domestic reach.
  • Pickup Points: Some deliveries might offer the option to collect your packages from local post offices or designated pickup points, adding convenience.

Estimated Delivery Times

  • General Delivery Timeframes: Delivery times can vary. Standard shipping typically takes 15-30 days, while expedited services can deliver within 5-10 days.
  • Factors Affecting Delivery: Delivery times can be affected by factors like customs processing, public holidays, and the efficiency of local postal services.

Tracking Your Orders

Staying updated on the status of your AliExpress orders is crucial for a smooth shopping experience.

  • AliExpress Platform: The platform provides tracking information for most shipped orders, allowing you to monitor the progress of your delivery.
  • Using Taiwan’s Postal Tracking Services: For items delivered by the local postal service, their tracking systems can offer more detailed local delivery updates.
  • Third-Party Tracking Apps: Apps and websites that track packages can be useful, especially when dealing with multiple orders or different carriers.

By understanding these aspects of payment and shipping, shoppers in Taiwan can navigate AliExpress more effectively, leading to a more satisfying and hassle-free online shopping experience.

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Understanding Customs Fees and Additional Charges in Taiwan

When shopping on AliExpress from Taiwan, it’s important to be aware of the various fees and taxes that can apply to your purchases. These include customs fees, value-added tax (VAT), and other possible charges like brokerage fees and duty. Understanding these fees can help you better estimate the total cost of your orders.

The customs service in Taiwan, China is the Customs Administration, Ministry of Finance (財政部關務署), also known as the Zōngshuì Chū (關務署) in Mandarin Chinese.

Customs Fees

In Taiwan, the Bureau of Customs (BOC) is responsible for processing imports, and they charge customs fees to cover these costs.

  • Customs Fee Structure: The customs fee is determined as a percentage of the value of your order. For orders valued at less than NT$ 2,000, there is no customs fee. However, for orders valued at NT$ 2,000 or more, a 5% customs fee is applied.
  • Examples:
    • For a product costing NT$ 2,050, classified as general merchandise, the applicable customs fee would be 5%, resulting in a fee of NT$ 102.5.
    • If you order a product worth NT$ 20,000, again classified as general merchandise, the customs fee would be 5%, making the total fee NT$ 1,000.

Value-Added Tax (VAT)

VAT is a common tax on goods and services in Taiwan.

  • VAT Rate: The current VAT rate in Taiwan is 5%. This tax is applied to most purchases, including those made on AliExpress.

Other Charges

Apart from customs fees and VAT, there are other charges that buyers in Taiwan might need to consider.

  • Brokerage Fees: These are fees charged by customs brokers for assisting in clearing your goods through customs. The amount varies depending on the value of your order and the customs broker you choose.
  • Duty: Certain goods, such as alcohol, tobacco, and luxury items, are subject to duty. The duty rate depends on the type of goods you are ordering and can add to the overall cost of your purchase.

Being aware of these additional charges is crucial for shoppers in Taiwan using AliExpress. It helps in preparing for the total cost of the order, ensuring that there are no surprises when the package arrives. By considering these fees and taxes in your budget, you can plan your purchases more effectively and enjoy a smoother shopping experience on AliExpress.

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Returns and Buyer Protection

AliExpress Return Policy in Taiwan

AliExpress’s return policy in Taiwan is designed to ensure a fair and convenient process for buyers who may need to return their purchases.

  • Return Time Frame: Typically, AliExpress allows a 15-day window from the date of delivery to initiate a return if the item does not meet the buyer’s satisfaction.
  • Initiating a Return: To start a return, go to your order list on AliExpress, find the relevant order, and select ‘Return & Refund’. The platform will guide you through the necessary steps.
  • Shipping Costs for Returns: Generally, buyers are responsible for the shipping costs of returned items. However, if the return is due to an error on the seller’s part (e.g., wrong item sent), the seller may cover these costs.
  • Refund Process: Once the seller receives the returned item and confirms its condition, the refund process begins. Depending on the payment method used, refunds can take a few days to a couple of weeks to be processed.

Buyer Protection by AliExpress

AliExpress provides robust buyer protection to safeguard Taiwanese customers against common online shopping issues.

  • Item Not Received: If an item doesn’t arrive within the Buyer Protection period, you can open a dispute for a full refund.
  • Not as Described: In cases where the item significantly differs from the seller’s description, buyers have the option to return the item for a full refund or keep the item and receive a partial refund.
  • Dispute Resolution: In the event of a dispute, AliExpress acts as a mediator between the buyer and the seller to resolve the issue fairly.
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Customer Support for AliExpress in Taiwan, China

Contacting AliExpress Customer Service

AliExpress offers several channels through which customers in Taiwan can seek assistance.

  • Online Customer Service: The most direct way to contact customer service is through the AliExpress website or mobile app. The platform offers chat support for quick and efficient communication.
  • Email Support: For less urgent inquiries or detailed assistance, email support is available. This channel might be suitable for complex issues or when documentation is needed.
  • Social Media Channels: AliExpress is active on various social media platforms, where customers can reach out for support or stay updated on promotions and announcements.

Local AliExpress Office Information

For localized support or corporate inquiries, AliExpress has an office located in Taipei City.

  • Taipei City Office:
    • Address: 11/F, No. 188, Sec. 5, Nanjing E. Road, Songshan District, Taipei City 10571, Taiwan, China
    • Telephone: (+886) 2-6602-9888
    • Fax: (+886) 2-6600-8818
    • This office can provide assistance and information relevant to the Taiwanese market and may be a point of contact for local businesses or more complex customer issues.

In summary, the combination of AliExpress’s comprehensive return policy, buyer protection, and accessible customer support ensures a secure and satisfactory shopping experience for customers in Taiwan, China. These resources are designed to address various concerns, from product returns to dispute resolution, ensuring that shoppers have the necessary support throughout their purchasing journey.

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User Reviews and Experiences in Taiwan, China

Compilation of Taiwanese User Reviews

Gleaning insights from the feedback of Taiwanese users provides a valuable lens into the AliExpress shopping experience in this region.

  • Varied Experiences: Reviews from Taiwanese users range from highly positive to some expressing concerns. While many praise the variety and affordability of products, others point out longer shipping times and occasional issues with product quality.
  • Product Quality and Description Accuracy: A common theme in reviews is the importance of carefully evaluating product descriptions and user feedback to ensure expectations align with reality.
  • Customer Service Interaction: Experiences with customer service are mixed, with some users reporting efficient resolutions to their issues, while others faced challenges in communication and problem-solving.

Advice for New Users

For those new to AliExpress in Taiwan, here are some practical tips to enhance the shopping experience:

  • Start with Small Purchases: Initially, make smaller orders to understand the shipping process and product quality.
  • Read Reviews Diligently: Pay close attention to user reviews and seller ratings to gauge reliability.
  • Understand Shipping Times: Be aware that international shipping can take longer, so plan your purchases accordingly.
  • Check Seller Credentials: Purchase from sellers with high ratings and good reviews to increase the likelihood of a positive experience.

AliExpress in Taiwan, China: Pros and Cons

Ensuring Trust and Safety

Navigating AliExpress in Taiwan requires strategies to ensure a secure shopping experience.

  • Secure Payment Methods: Utilize secure payment options like credit cards or PayPal, which offer buyer protection.
  • Use In-Platform Communication: For any disputes or communication with sellers, use AliExpress’s in-platform messaging system to ensure that all correspondence is officially recorded.
  • Familiarize with Buyer Protection Policies: Understand the buyer protection policies on AliExpress to know your rights and remedies in case of issues.
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Quality Assurance Measures

Assessing product quality is crucial for a satisfactory purchase.

  • Detailed Product Inspection: Examine product listings for detailed descriptions and high-quality images. Look for certifications or standards that indicate quality.
  • Seller History and Reviews: Choose sellers with a long history on the platform and positive feedback from other buyers.
  • Compare and Contrast: Look at similar products and their reviews to make an informed decision.

Spotting Potential Online Shopping Risks

Being aware of common online shopping risks is essential for a safe experience.

  • Beware of Unrealistically Low Prices: Extremely low prices can sometimes indicate counterfeit or substandard products.
  • Understand Return and Refund Policies: Be clear about the return and refund policies of AliExpress and the specific seller before making a purchase.
  • Stay Vigilant Against Phishing and Scams: Be cautious of unsolicited emails or messages that ask for personal information or direct payments outside of the AliExpress platform.

In summary, while AliExpress offers Taiwanese users a diverse range of products at competitive prices, it’s essential to navigate the platform with an understanding of its pros and cons. By adopting practical strategies for ensuring trust and safety, verifying product quality, and being aware of potential risks, users in Taiwan can greatly enhance their online shopping experience on AliExpress.

Comparing AliExpress with Local Online Options in Taiwan, China

The online shopping landscape in Taiwan is dynamic and diverse, offering a range of options from global giants like AliExpress to local e-commerce platforms. Understanding how these various platforms compare can help Taiwanese shoppers make informed decisions about where to shop.

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Online Marketplace Comparison

AliExpress, with its global reach, brings a different shopping experience compared to local Taiwanese online marketplaces. Here’s a comparative look:

  • Product Range: AliExpress offers an incredibly vast range of products from international suppliers. In contrast, local Taiwanese online platforms may have a more curated selection, focusing on specific categories or local products.
  • Pricing: AliExpress is often lauded for its competitive pricing, largely due to its direct-from-manufacturer deals. However, when considering shipping costs and potential customs fees, local platforms may sometimes offer better overall value.
  • Shipping and Delivery: One of the major differences lies in shipping times. Local Taiwanese platforms often provide faster delivery within Taiwan, whereas AliExpress, shipping internationally, usually has longer wait times.
  • Customer Support: Customer service experiences can vary greatly. Local platforms might offer more immediate and culturally attuned customer support, while AliExpress provides a global standard of service which may or may not align with local expectations.

Local vs. AliExpress: Specific Taiwanese Online Marketplaces

When comparing AliExpress with specific Taiwanese online marketplaces, several factors come into play:

  • PChome Online: As one of Taiwan’s leading e-commerce sites, PChome offers a wide variety of products with an emphasis on electronics and home goods. It provides fast 24-hour delivery within Taiwan, a service that AliExpress cannot match. However, for international goods, AliExpress might offer a broader selection.
  • Shopee Taiwan: Another popular platform in Taiwan, Shopee, presents a mix of local and international goods. It competes closely with AliExpress in terms of product diversity and pricing. Shopee’s advantage lies in its localized approach, offering promotions and customer service that are specifically tailored for Taiwanese users.
  • Momo Shop: Focused more on lifestyle and household items, Momo Shop caters to a different segment compared to AliExpress. It offers the convenience of quick local shipping and customer service in Mandarin, which can be significant for Taiwanese shoppers.
  • Ruten: As an online auction and marketplace, Ruten offers a different kind of shopping experience compared to AliExpress. It’s a platform where one can find unique, second-hand, or local items, but it might not match AliExpress’s pricing and international product range.

In conclusion, while AliExpress stands out for its vast product range and competitive pricing, Taiwanese local online marketplaces offer their own set of advantages, including faster shipping, localized customer service, and a focus on specific product categories. The choice between AliExpress and local platforms would largely depend on the specific needs, preferences, and priorities of the Taiwanese shopper, whether they are looking for international variety, local products, quick delivery, or user-friendly customer service.