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AliExpress – Serbia

Your Essential Guide to AliExpress in Serbia

Payment:RSD ( Serbian Dinar )
Delivery:15-65 days

This article serves as a comprehensive guide for Serbian residents navigating the world of online shopping on AliExpress. It addresses common challenges faced by shoppers in Serbia, from setting up the platform to making secure purchases. Our aim is to enhance your shopping experience on AliExpress, making it not only convenient but also rewarding. Join us as we explore various strategies to optimize your AliExpress shopping journey in Serbia.

How to Shop on AliExpress from Serbia

Shopping on AliExpress from Serbia can be a smooth and enjoyable experience with the right setup and knowledge. Follow these steps to align the platform with your specific needs in Serbia.

Customizing Platform Settings

  • Language: Although AliExpress does not offer a Serbian language option, you can choose English or another preferred language for ease of use.
  • Currency: Set the platform currency to Serbian dinar (RSD) or Euros (EUR) for a more accurate understanding of pricing.
  • Delivery Country: Make sure to select Serbia as your delivery country to view products available for shipping to Serbia and get accurate delivery estimates.
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Creating an AliExpress Account

  • Step 1: Visit the AliExpress website or app and find the sign-up option.
  • Step 2: You can register using an email address, or for a quicker process, use a social media account.
  • Step 3: Create a strong password to secure your account.
  • Step 4: Verify your account through the link sent to your email or the code sent to your mobile device.

Entering Your Shipping Address Correctly

  • Detailed Information: Include your full address in Serbia – city, street name, building number, and postal code.
  • Accuracy is Key: Ensure all details are correct to avoid any delivery issues. Double-check spellings and postal codes.
  • Contact Number: Provide a Serbian contact number for any delivery queries or confirmations.
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First Purchase Guide for Serbian Shoppers

  • Finding Products: Use the search function or browse categories to find the items you need. Check reviews and seller ratings for quality assurance.
  • Adding to Cart: Once you’ve selected your items, add them to your cart.
  • Checkout Process: At checkout, review your order, choose your shipping option, and select a payment method. Familiarize yourself with the payment options available in Serbia.
  • Order Review: Ensure that all details, including your shipping address and order specifics, are correct before confirming the purchase.

Using the AliExpress Mobile App

  • App Download: Download the AliExpress app from the Google Play Store or Apple App Store.
  • App Features: Utilize the app for convenient browsing, access to app-exclusive deals, and real-time order tracking.
  • Setting Preferences: In the app, set your language, currency, and shipping preferences to match your needs in Serbia.

By following these steps, Serbian residents can fully leverage the benefits of shopping on AliExpress. Stay tuned for more insights on secure payment methods, dealing with customs, and maximizing the value of your purchases.

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Smart Saving Strategies on AliExpress

For Serbian shoppers looking to make the most out of their AliExpress experience, understanding how to access and utilize various savings opportunities is key. This section delves into the world of ongoing sales, discounts, coupons, promo codes, and special deals that AliExpress offers, providing Serbian users with effective strategies to save money.

Ongoing Sales and Discounts

AliExpress is renowned for its wide array of sales and discounts that cater to a global audience, including Serbia:

  • Regular Sales Events: Look out for frequent sales events like ‘Flash Deals’ and ‘Super Deals’, which offer significant discounts on a variety of products.
  • Seasonal Sales: Seasonal sales such as the Summer Sale, Winter Sale, and more provide opportunities to purchase items at reduced prices.
  • Global Shopping Festivals: Major events like the 11.11 Global Shopping Festival and the 12.12 Year-End Sale are among the biggest on AliExpress, offering substantial discounts across numerous categories.
  • Tailored Sales Calendar: Our customized sales calendar for Serbian shoppers highlights all upcoming sales events, ensuring you never miss a chance to save.

Coupons by product category

AutomotiveComputersSports and Outdoors
KidsBeauty And Personal CareBags and Shoes
Home and GardenWatches and AccessoriesPhones

How to Find and Apply Coupons

AliExpress coupons can significantly reduce the cost of purchases. Here’s how Serbian shoppers can find and apply them:

  • AliExpress Coupons: These platform-wide coupons can be applied to a variety of products. Check the AliExpress coupon page regularly for new offers.
  • Seller Coupons: Offered by individual stores within AliExpress, these can be used for additional savings on specific seller’s items.
  • Finding Coupons: Apart from the AliExpress coupon page, you can often find coupons on product pages or during checkout.
  • Applying Coupons: When you proceed to checkout, you’ll have the option to apply any relevant coupons to your order. Ensure to check the validity and specific conditions of each coupon.

Discovering Promo Codes

Promo codes offer another layer of discounts on AliExpress:

  • Newsletter Subscriptions: Subscribe to AliExpress newsletters to receive exclusive promo codes in your inbox.
  • Social Media and Forums: Keep an eye on social media platforms and forums where AliExpress promo codes are often shared.
  • Affiliate Marketing: Check out affiliate websites that specialize in collecting and offering AliExpress promo codes.

AliExpress promo codes for every month


Daily Deals and Brand Promotions

AliExpress also features daily deals and brand-specific promotions that can lead to significant savings:

  • Daily Deals: These are time-sensitive offers that typically last for a limited period, providing steep discounts on specific products.
  • Brand Promotions: Follow your favorite brands on AliExpress to stay updated on exclusive deals and promotions they offer.
  • App-Exclusive Offers: Using the AliExpress app can give you access to app-exclusive deals, adding an extra layer of savings.

By utilizing these strategies, Serbian shoppers can enjoy a cost-effective shopping experience on AliExpress. From taking advantage of regular sales events to applying coupons and promo codes, every purchase can become an opportunity to save. Keep these tips in mind to ensure you’re always getting the best deal possible.

Payment Methods in Serbia

For Serbian shoppers on AliExpress, selecting the right payment method is as crucial as choosing the right product. Understanding the various payment options available, along with their advantages and disadvantages, can significantly enhance your shopping experience.

Options for Payments in Serbia

  • Credit and Debit Cards:
    • Pros: Widely accepted on AliExpress; offers quick, hassle-free transactions.
    • Cons: Potential risks of online fraud; possible foreign transaction fees.
  • E-Wallets (such as PayPal, Skrill):
    • Pros: Provides an extra layer of security; quick processing of transactions.
    • Cons: Not all e-wallets may be accepted by every AliExpress seller; possible service fees.
  • Bank Transfers:
    • Pros: Suitable for those who do not have access to credit cards or e-wallets.
    • Cons: Generally slower processing times; potential for additional transfer fees.
  • Cash on Delivery (COD):
    • Pros: Allows payment upon receiving the item; suitable for those cautious about online payments.
    • Cons: Limited availability; can incur additional handling fees.
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Managing Additional Fees

  • Be Aware of Currency Conversion Fees: If your payment is processed in a currency other than Serbian dinar, conversion fees may apply. Check with your bank for details.
  • Understand E-Wallet Charges: Some e-wallets might charge transaction or conversion fees. Familiarize yourself with these before using them for AliExpress purchases.
  • Minimize Bank Transfer Costs: If opting for a bank transfer, be aware of the transfer fees which can vary from bank to bank.

Shipping and Delivery to Serbia

Choosing the right shipping method is pivotal to ensuring a satisfactory delivery experience when shopping on AliExpress from Serbia. This section provides an overview of the available shipping options, along with information on the Serbian postal services and general delivery timeframes.

Selection of Shipping Methods

  • Standard Shipping:
    • What to Expect: Economical option; includes tracking but has longer delivery times.
  • Express Shipping (e.g., DHL, FedEx):
    • What to Expect: Faster delivery, usually at a higher cost; ideal for time-sensitive orders.
  • Economy Shipping:
    • What to Expect: Most cost-effective option; however, it lacks tracking and has the longest delivery times.
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Serbian Postal Services

The national postal operator in Serbia is Post of Serbia (Pošta Srbije).

  • Utilizing Serbia’s National Postal Service: For standard and economy shipping options, parcels are often delivered through Serbia’s national postal service.
  • Benefits: Convenient for those who prefer collecting their parcels from local post offices.

Expected Delivery Times

  • Standard Shipping: Typically, it takes about 15-30 days for parcels to arrive in Serbia.
  • Express Shipping: Generally, delivers within 5-10 days, depending on the courier service.
  • Economy Shipping: Delivery can take upwards of 30-60 days or more.

Tracking Orders

  • AliExpress Portal: Use the tracking number provided by AliExpress to track your parcel directly through their website or app.
  • National Postal Service Tracking: For items delivered via the Serbian postal service, use their tracking system for updates within Serbia.
  • Mobile App Notifications: The AliExpress mobile app offers convenient real-time tracking and notifications about your orders.

By familiarizing yourself with these payment and shipping options, Serbian shoppers can ensure a more seamless and satisfying shopping experience on AliExpress. From choosing a secure payment method to selecting the most suitable shipping option, every aspect of your purchase can be optimized for convenience and reliability.

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Understanding Customs Fees and Additional Charges for AliExpress Orders in Serbia

When shopping on AliExpress from Serbia, it’s important to be aware of the customs fees and other additional charges that can apply to your orders. These fees are set by the Serbian Customs Administration and other regulatory bodies to cover the costs associated with processing imports. Here’s a detailed breakdown of what Serbian shoppers can expect in terms of customs fees, VAT, and other charges.

The customs service in Serbia is the Customs Administration of Serbia (CAS) (Carinska uprava Republike Srbije). 

Customs Fees by the Serbian Customs Administration

  • Calculation of Customs Fees: Customs fees are calculated based on the value of your order.
    • Orders Valued at Less Than EUR 1,000: For goods under this value, there is no customs fee.
    • Orders Valued at EUR 1,000 or More: A customs fee of 10% is applied to the total value of the goods.

Value-Added Tax (VAT)

  • VAT in Serbia: Most goods and services sold in Serbia are subject to VAT.
    • VAT Rate: The current VAT rate in Serbia is 20%.
    • Application of VAT: VAT is applied to the total cost of your order, including the product cost, shipping fees, and any applicable customs fees.

Other Charges

In addition to customs fees and VAT, there may be other charges to consider:

  • Brokerage Fees: These fees are charged by customs brokers for their services in facilitating the clearance of your goods through customs. The fee amount varies depending on the value of your order and the customs broker used.
  • Duty on Specific Goods: Certain types of goods, such as alcohol, tobacco, and luxury items, may be subject to duty. The amount of duty varies depending on the product category.
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Practical Examples

To give you a clearer understanding, here are a couple of examples illustrating how these fees can apply:

  • Example 1: You order a product from AliExpress costing EUR 1,050, classified as general merchandise. This order would be subject to a 10% customs fee, amounting to EUR 105 in customs charges.
  • Example 2: You purchase a product from AliExpress for EUR 20,000, also classified under general merchandise. For this order, you would incur a 10% customs fee, resulting in EUR 2,000 in customs charges.

By understanding these fees, Serbian shoppers on AliExpress can better anticipate the total cost of their purchases. It’s crucial to factor in these potential additional costs when planning your online shopping to avoid any unexpected expenses upon the arrival of your goods.

Returns and Buyer Protection

Shopping on AliExpress from Serbia comes with the assurance of well-defined return policies and robust buyer protection. Understanding these policies can make your shopping experience worry-free and more enjoyable.

AliExpress Return Policies

For Serbian customers, the return process on AliExpress is straightforward but requires adherence to specific guidelines:

  • Initiating a Return: To start a return, log in to your AliExpress account, go to your order history, and select the ‘Return/Refund’ option for the relevant order.
  • Return Window: Typically, items can be returned within 15 days of receipt. However, it’s important to check the specific return period provided by each seller on their product page.
  • Condition of Returned Items: Items must be returned in their original condition. If a product is returned because it’s not as described or has defects, AliExpress usually covers the return shipping cost.
  • Refund Process: After the seller receives the returned item and confirms its condition, a refund will be processed. The refund is usually credited to the original payment method.
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Buyer Protection by AliExpress

AliExpress offers a comprehensive buyer protection program to its customers in Serbia:

  • Refund for Non-Delivery: If an order doesn’t arrive within the Buyer Protection period, customers are eligible for a full refund.
  • Refund for Not-as-Described Items: If an item is significantly different from the description, customers can opt for a full refund or keep the item and receive a partial refund.
  • Dispute Resolution: AliExpress facilitates a dispute resolution process where buyers can raise concerns about their orders, ensuring a fair resolution.

Customer Support for AliExpress in Serbia

For Serbian shoppers, having access to efficient customer support is essential. AliExpress offers various channels through which customers can seek help and assistance.

Contacting Customer Support

  • Live Chat: The most direct way to contact AliExpress customer support is through the live chat feature available on the AliExpress website and app.
  • Help Center: The Help Center on the AliExpress site provides answers to common questions and guides on a range of topics.
  • Email and Social Media: Although AliExpress does not typically provide direct email support, customers can reach out via AliExpress’s social media channels for assistance.

AliExpress Office Information

While there is no specific AliExpress office in Serbia, the nearest regional office covers several European countries including Serbia:

  • Frankfurt Office (For Germany, Austria, Switzerland, Turkey, and Eastern Europe)
    • Address: 1st floor, Wiesenhüttenplatz 25, 60329 Frankfurt am Main, Germany
    • Functions: This office primarily deals with regional matters and may not provide direct customer support for individual orders.

By leveraging these return policies, buyer protection measures, and customer support options, Serbian shoppers can enjoy a secure and satisfactory shopping experience on AliExpress.

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User Reviews and Shopping Experiences in Serbia

Gaining insights from the experiences of Serbian users on AliExpress can provide valuable lessons for both new and seasoned shoppers. In this section, we summarize what Serbian shoppers are saying about their AliExpress experiences and provide advice for new users based on local experiences.

Summary of Serbian User Reviews

Serbian shoppers have shared a broad spectrum of experiences on AliExpress, touching on aspects such as product quality, shipping reliability, customer service, and overall satisfaction.

  • Product Quality: Many users have reported satisfaction with the quality of products, especially considering the price. However, some caution that product quality can be hit or miss, particularly with electronics and apparel.
  • Shipping and Delivery: Experiences with shipping vary, with some users reporting timely deliveries and others facing delays. Express shipping options are generally seen as more reliable.
  • Customer Service: The feedback on customer service is mixed. While some shoppers have had positive resolutions to their issues, others have experienced challenges, especially with language barriers.
  • Value for Money: A common positive aspect noted by Serbian users is the competitive pricing on AliExpress, offering good value for a wide range of products.

Advice for New Serbian Users

For new users in Serbia, the following tips can enhance the AliExpress shopping experience:

  • Start with Small Orders: Test the platform with smaller orders before making significant purchases.
  • Read Reviews and Check Ratings: Pay attention to product reviews and seller ratings to gauge the quality and reliability.
  • Understand Shipping Options: Familiarize yourself with different shipping methods. Choose tracked shipping options for better peace of mind.
  • Be Patient with Delivery: Expect variable shipping times and plan your purchases accordingly, especially during peak seasons.
  • Communicate with Sellers: Don’t hesitate to contact sellers for additional product information or shipping queries.
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AliExpress in Serbia: Advantages and Precautions

Shopping on AliExpress offers numerous advantages for Serbian residents, but it’s also important to be aware of certain precautions to ensure a safe and satisfying experience.

Trust and Safety on AliExpress

  • Secure Payment Methods: Use AliExpress’s secure payment options to protect your financial information.
  • Buyer Protection Program: Familiarize yourself with AliExpress’s buyer protection, which covers scenarios like non-delivery or items not matching descriptions.
  • Protect Personal Information: Be cautious about sharing personal information and conduct transactions within the AliExpress platform.

Ensuring Quality Purchases

  • Inspect Product Listings Carefully: Look for detailed descriptions, clear images, and specifications.
  • Utilize AliExpress Guarantees: Some products come with guarantees or warranties. Consider these for higher-value purchases.
  • Check Seller Credentials: Prefer purchasing from sellers with high ratings and positive feedback.

Recognizing Online Shopping Red Flags

  • Too-Good-To-Be-True Prices: Be wary of prices that seem unusually low, as they may indicate counterfeit or low-quality products.
  • Lack of Reviews or Poor Ratings: Approach products with few or negative reviews cautiously.
  • Pressure to Complete Transactions Outside AliExpress: Always complete transactions within the AliExpress platform to ensure protection.

By following these guidelines, Serbian users can optimize their shopping experience on AliExpress, making informed decisions, and enjoying the benefits the platform offers while minimizing potential risks.

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Alternatives to AliExpress in Serbia

Exploring alternatives to AliExpress provides Serbian shoppers with a broader landscape for online shopping. Understanding how AliExpress stacks up against other online marketplaces and local Serbian shopping platforms can offer insights into making more informed shopping decisions. In this section, we compare AliExpress with other popular online shopping platforms and evaluate how local Serbian marketplaces fare against it.

Comparison with Other Online Marketplaces

AliExpress is known for its vast product range and competitive pricing, but how does it compare with other global online shopping giants available in Serbia?

  • Amazon:
    • Product Range: Offers a wide variety of products, often with more Western brands compared to AliExpress.
    • Shipping: Generally faster shipping to Serbia, but can be more expensive.
    • Customer Service: Known for reliable customer service and an easy return policy.
    • Pricing: Prices can be higher than AliExpress, but the quality is often more consistent.
  • eBay:
    • Product Diversity: Provides access to a wide range of products, including unique and used items.
    • Pricing: Competitive pricing, with options to bid on items.
    • Shipping: Variable shipping times to Serbia, similar to AliExpress.
    • Buyer Protection: Strong buyer protection, similar to AliExpress.
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Local Marketplace Versus AliExpress

When comparing AliExpress to local Serbian online marketplaces, several key differences emerge:

  • Product Availability:
    • Local Serbian marketplaces may offer a more limited range of products compared to the extensive catalog of AliExpress.
    • Local platforms are more likely to stock items that are tailored to Serbian consumers’ needs and preferences.
  • Shipping and Delivery:
    • Local marketplaces often provide faster shipping within Serbia, as products do not require international shipping.
    • AliExpress offers free or low-cost shipping, but with longer delivery times.
  • Pricing:
    • AliExpress typically offers lower prices, especially for electronics and gadgets.
    • Local Serbian marketplaces may have higher prices, but they often come with the advantage of quicker delivery and easier returns.
  • Customer Experience:
    • Local platforms may offer customer service in Serbian, making communication more accessible.
    • AliExpress provides a global shopping experience, which may include language barriers but offers a wider product selection.
  • Payment Options:
    • Serbian marketplaces might offer more localized payment options which are convenient for Serbian shoppers.
    • AliExpress provides a variety of international payment methods, including credit/debit cards and e-wallets.

In conclusion, while AliExpress stands out for its vast product range and competitive pricing, Serbian local online marketplaces provide the benefits of faster shipping, localized customer service, and potentially easier returns. The choice between AliExpress and other platforms ultimately depends on the shopper’s priorities, whether it’s product variety, price, shipping speed, or customer service convenience.