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AliExpress – Philippines

Your Ultimate Resource for AliExpress Shopping in Philippines

Payment:PHP ( Philippine Peso )
Delivery:25-65 days

Explore the comprehensive guide tailored for Filipino shoppers on AliExpress. This article is designed to tackle common online shopping challenges and provide actionable solutions, enhancing the overall shopping experience in the Philippines.

How to Shop on AliExpress from the Philippines

Shopping on AliExpress offers a unique opportunity for Filipino consumers to access a vast international marketplace right from their screens. For those new to AliExpress in the Philippines, understanding how to navigate and use the platform is key to a successful shopping experience. This guide provides detailed steps on adjusting platform settings, creating an account, inputting a shipping address, making the first purchase, and using the AliExpress mobile app.

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Adjusting Platform Settings

To start, it’s important to tailor the AliExpress platform to fit your needs in the Philippines:

  • Language and Currency: AliExpress supports multiple languages and currencies. For ease of use, set the language to English and the currency to Philippine Peso (PHP). This adjustment helps in understanding product details and pricing better.
  • Setting Delivery Country: Ensure that the Philippines is set as your delivery country. This will filter the search results to show items that can be shipped to your location.
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Account Creation Process

Creating an AliExpress account is straightforward and opens the door to a world of products:

  • Visit the Website or App: Go to the AliExpress website or download the mobile app.
  • Sign-Up: Click on the ‘Sign Up’ button and enter your email address or mobile number.
  • Verification: Complete the verification process, typically involving a code sent to your email or phone.
  • Profile Completion: Fill in your profile details, including your name and preferred shipping address in the Philippines.

Shipping Address Input

Entering your shipping address correctly is crucial for ensuring timely deliveries:

  • Complete Address: Include your full address – street name, barangay, city/municipality, and province.
  • Postal Code: Be sure to input the correct postal code for your area to avoid any delivery issues.
  • Contact Information: Provide a reachable contact number as couriers might need to contact you for delivery.
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Guide to First Purchase

For first-time Filipino shoppers on AliExpress, here’s a step-by-step guide:

  • Product Search: Use the search bar or browse through categories to find your desired item.
  • Review Product Details: Check the product description, customer reviews, and seller rating before adding items to your cart.
  • Checkout: Proceed to checkout, where you’ll review your order, select a shipping method, and choose a payment option.
  • Payment: Select a suitable payment method. Options include credit/debit cards, e-wallets, or online banking methods popular in the Philippines.
  • Order Confirmation: Once the payment is processed, you’ll receive an order confirmation, marking the start of the shipping process.

AliExpress Mobile App

The AliExpress mobile app enhances the shopping experience for Filipino users:

  • Downloading the App: Available on both Android and iOS, the app can be downloaded from the Google Play Store or Apple App Store.
  • App Benefits: The app offers a user-friendly interface, with features like personalized recommendations, easier navigation, and order tracking.
  • Exclusive Deals: Users of the app often have access to app-exclusive deals and discounts.

By following these guidelines, Filipino shoppers can effectively navigate AliExpress, accessing a wide range of products at competitive prices. Whether it’s for personal use, gifts, or resale, AliExpress provides a comprehensive platform for various shopping needs in the Philippines.

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Saving Big on AliExpress

For shoppers in the Philippines, AliExpress presents numerous opportunities to save big on a variety of products. From taking advantage of sales and deals to effectively using coupons and promo codes, savvy shopping can lead to significant savings. This section provides Filipino shoppers with insights into the various sales events on AliExpress, guides on finding and redeeming coupons, tips for discovering promo codes, and advice on how to make the most of brand promotions and daily offers.

Overview of Sales and Deals

AliExpress is known for its wide array of sales and promotional events that offer substantial savings:

  • Regular Sales: These include flash sales, weekend deals, and other frequent discounts on a wide range of products.
  • Seasonal Sales: Significant events like the 11.11 Global Shopping Festival and the Summer Sale bring deep discounts across various categories.
  • Exclusive Sales Calendar: Our sales calendar is a valuable resource for Filipino shoppers, providing information on upcoming sales events so you can plan your purchases and maximize savings.

Finding and Redeeming Coupons

Coupons are a fantastic way to reduce the cost of your purchases. Here’s how to find and use them:

  • Coupon Center: Visit the AliExpress Coupon Center, which regularly updates with new coupons.
  • Store Coupons: Many stores on AliExpress offer their own coupons, visible on their store page or product pages.
  • Applying Coupons: At checkout, apply any applicable coupons to your order. Make sure to check the minimum spend requirements and the validity of the coupons.

Coupons by product category

AutomotiveComputersSports and Outdoors
KidsBeauty And Personal CareBags and Shoes
Home and GardenWatches and AccessoriesPhones

Discovering Promo Codes

Promo codes can provide additional discounts:

  • Newsletter Sign-Up: Often, signing up for AliExpress’s newsletter can lead to promo codes being sent directly to your email.
  • Social Media Channels: Follow AliExpress on social media platforms as they occasionally share exclusive promo codes.
  • Special Events: Keep an eye out for special promotional events and campaigns where AliExpress releases unique promo codes.

Brand Promotions and Daily Offers

Daily deals and brand-specific promotions are a great way to save:

  • Daily Deals: The AliExpress homepage often features daily deals, which showcase products at significantly reduced prices for a limited time.
  • Brand Promotions: Many brands on AliExpress run promotions offering discounts on their entire range or specific products.
  • Flash Sales: These are time-sensitive sales with deep discounts, ideal for quick shoppers looking for bargains.

By utilizing these strategies, Filipino shoppers can enjoy substantial savings on AliExpress. Whether it’s taking advantage of the various sales events, using coupons and promo codes effectively, or keeping an eye out for brand promotions and daily offers, there are numerous ways to make the most out of every shopping experience on the platform.

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Payment Methods in the Philippines

For Filipino shoppers on AliExpress, selecting the right payment method is an integral part of the online shopping experience. It’s not just about convenience; it’s also about security, fees, and sometimes even speed of transaction completion. This section explores the various payment methods available to Filipino users on AliExpress, discusses the pros and cons of each, and provides insights into any additional fees involved.

Payment Options Overview

AliExpress offers a range of payment methods to accommodate the diverse preferences of Filipino shoppers:

  • Credit and Debit Cards: Visa, MasterCard, and other major credit cards are widely accepted. They are a popular choice due to their ease of use and immediate processing.
  • E-Wallets: Options like PayPal, which provide an extra layer of security, are becoming increasingly popular. They allow users to shop without directly exposing their card details.
  • Bank Transfer: This option is suitable for those who prefer not to use cards online. However, it might involve longer processing times.
  • Local Payment Methods: AliExpress also supports local payment options that are commonly used in the Philippines, offering shoppers a familiar way to pay.
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Pros and Cons of Each Method

Each payment method comes with its own set of advantages and potential drawbacks:

  • Credit/Debit Cards: The convenience and speed are significant plus points. However, users should be aware of potential international transaction fees.
  • E-Wallets: They offer enhanced security and simplified refunds in case of returns. On the downside, there may be additional fees for transactions or currency conversions.
  • Bank Transfer: This method provides a sense of control over transactions but can be slower compared to card payments and may involve higher fees.
  • Local Payment Methods: These methods are straightforward and tailored to Filipino users, but their availability might be limited to specific sellers.

Fee Insights

Understanding the fees associated with each payment method is crucial:

  • Currency Conversion Fees: If a payment involves currency conversion (e.g., PHP to USD), be mindful of the exchange rates and any associated fees.
  • Transaction Fees: Some payment methods might charge a fee per transaction. It’s essential to check these details before proceeding with the payment.
  • Bank Charges: Inquire with your bank about any fees associated with international transactions or online purchases.

By understanding these payment options, their pros and cons, and associated fees, Filipino shoppers can make informed decisions that align with their preferences and requirements. This knowledge not only helps in managing finances more effectively but also enhances the overall shopping experience on AliExpress, making it more enjoyable and hassle-free.

Shipping and Delivery to the Philippines

For Filipino shoppers on AliExpress, understanding the intricacies of shipping and delivery is crucial to ensure a seamless online shopping experience. This section will provide a comprehensive analysis of the various shipping options available to the Philippines, information on using the national postal service, estimated delivery times, and strategies for effectively tracking orders.

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Shipping Methods Available

AliExpress offers a range of shipping methods to accommodate different needs and preferences of shoppers in the Philippines:

  • AliExpress Standard Shipping: A balanced option between cost and delivery speed, often including tracking. It’s suitable for buyers looking for a reliable yet economical shipping method.
  • Express Couriers: Options such as DHL, FedEx, or UPS provide faster delivery at a higher cost. Ideal for urgent or high-value items.
  • Economy Shipping: More affordable options with longer delivery times. These methods are suitable for non-urgent orders and might not always include tracking.

Choosing the right shipping method depends on the urgency of your order, your budget, and your preference for tracking.

National Postal Service Information

The Philippine Postal Corporation (PHLPost) plays a significant role in the final delivery of AliExpress orders in the Philippines:

  • Delivery Handover: Once packages arrive in the Philippines, they are usually handed over to PHLPost for final local delivery.
  • Customs Processing: PHLPost handles customs clearance. Orders exceeding the de minimis value may incur customs duties and taxes.

Estimated Delivery Times

Delivery times can vary based on the chosen shipping method, the seller’s processing time, and customs clearance:

  • Standard Shipping: Generally takes about 15-30 days, though this can be longer due to factors such as customs processing and local delivery logistics.
  • Express Couriers: Delivery times are usually faster, ranging from 7-15 days, depending on the courier service.
  • Economy Shipping: Can take upwards of 30-60 days, suitable for less urgent orders.

Tracking Your Orders

Effective tracking is key to monitoring the progress of your AliExpress orders:

  • Tracking Number: Most shipping methods provide a tracking number. Use this number on the AliExpress app or website for regular updates.
  • PHLPost Tracking: When your order reaches the Philippines, you can often track its local progress through PHLPost’s tracking system.
  • Mobile App Notifications: The AliExpress mobile app can send notifications about the status of your order, providing real-time updates.

By understanding these shipping details, Filipino shoppers can better manage their expectations and plan their purchases accordingly. Knowing the different shipping options, estimated delivery times, and how to effectively track your orders can significantly enhance your shopping experience on AliExpress, ensuring you stay informed from the moment of purchase to the delivery of your items.

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Understanding Customs Fees and Taxes for AliExpress Orders in the Philippines

Navigating the customs fees and taxes applicable to AliExpress orders in the Philippines is a crucial aspect of online shopping for Filipino customers. These fees, charged by the Bureau of Customs (BOC), play a significant role in the overall cost of importing goods. This section aims to clarify the customs fees, value-added tax (VAT), and other potential charges, providing examples to help shoppers understand the total cost of their purchases.

Customs Fees

The Bureau of Customs (BOC) imposes customs fees to cover the costs of processing imports:

  • Goods Valued Below PHP 10,000: For items with a value under PHP 10,000, no customs fee is charged.
  • Goods Valued at PHP 10,000 or More: Items valued at PHP 10,000 or higher are subject to a customs fee of 12% of the order value.

Value-Added Tax (VAT)

VAT is applicable to most goods and services in the Philippines, including those purchased from international platforms like AliExpress:

  • VAT Rate: The VAT rate in the Philippines is set at 12%.
  • Calculation: VAT is calculated based on the total value of the order, which includes the cost of the item plus any shipping fees and customs fees.
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Other Charges

In addition to customs fees and VAT, shoppers may encounter additional costs:

  • Brokerage Fees: Charged by customs brokers to facilitate the clearance of goods through customs. The fee varies based on the order value and the customs broker’s rates.
  • Duty: Some products, such as alcohol, tobacco, and luxury items, may attract duty taxes. The duty rate varies depending on the type of product and its value.


To better understand how these fees can affect the total cost, consider the following scenarios:

  • Order Valued at PHP 10,500:
    • Customs Fee: 12% of PHP 10,500 = PHP 1,260
    • VAT: 12% of PHP 10,500 = PHP 1,260
    • Total Additional Cost: PHP 1,260 (Customs) + PHP 1,260 (VAT) = PHP 2,520
    • Total Cost of Order: PHP 10,500 + PHP 2,520 = PHP 13,020
  • Order Valued at PHP 20,000:
    • Customs Fee: 12% of PHP 20,000 = PHP 2,400
    • VAT: 12% of PHP 20,000 = PHP 2,400
    • Total Additional Cost: PHP 2,400 (Customs) + PHP 2,400 (VAT) = PHP 4,800
    • Total Cost of Order: PHP 20,000 + PHP 4,800 = PHP 24,800

By being aware of these customs fees, VAT, and other charges, Filipino shoppers can more accurately estimate the total cost of their AliExpress orders. This knowledge helps in budgeting and in making informed decisions, ensuring a more transparent and satisfactory online shopping experience.

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Returns and Buyer Protection

For Filipino shoppers on AliExpress, understanding the platform’s return policies and buyer protection mechanisms is crucial. These policies are designed to ensure a safe and satisfactory shopping experience, providing a safety net for various scenarios. This section explains the process for returning items from the Philippines and how AliExpress safeguards its customers, along with information on accessing customer support.

AliExpress Return Policies

Understanding the return policy on AliExpress is vital for shoppers in the Philippines:

  • Return Timeframe: Typically, AliExpress allows returns within 15 days of receiving the item, although this can vary based on the seller’s policy.
  • Initiating a Return: To start a return, access your order history, select the relevant order, and click on ‘Open Dispute.’ You will be required to provide a reason and may need to upload photographic evidence.
  • Return Shipping: Depending on the seller’s policy, the buyer may need to cover the return shipping cost. It’s essential to check this before initiating a return.
  • Refund Processing: Once the return is received and inspected by the seller, a refund is processed. The time it takes to receive the refund can vary depending on the original payment method.

Buyer Protection Mechanisms

AliExpress has several mechanisms in place to protect Filipino buyers:

  • Full Refund on Non-Delivery: If an item doesn’t arrive within the stated delivery period, buyers are entitled to a full refund.
  • Refund for Not-as-Described Items: If the item received significantly differs from the description or has defects, buyers can request a full or partial refund.
  • Guarantee on Authentic Items: For products labeled as authentic on AliExpress, there is a guarantee of genuineness.
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Customer Support for Filipino Shoppers

Accessible customer support is essential for Filipino shoppers to resolve any queries or issues:

Contacting AliExpress Customer Support

Filipino users have several options to contact AliExpress’s support team:

  • Live Chat: The most direct way to get support is through the live chat feature on the AliExpress website or app.
  • Email and Contact Forms: For non-urgent inquiries, using email or the contact forms available on the platform can be effective.
  • Help Center: The Help Center on AliExpress’s website offers answers to common questions and issues, allowing for self-resolution.

Local AliExpress Offices

While there isn’t a physical AliExpress office in the Philippines, the nearest regional office is located in Singapore:

  • Address: 51 Bras Basah Road, #04-08 Lazada One, Singapore 189554

This office oversees regional operations, including those in the Philippines. However, most customer service needs are efficiently met through the online support options provided by AliExpress.

By being aware of these return policies, buyer protection mechanisms, and customer support avenues, Filipino shoppers can navigate AliExpress with confidence, knowing they have support and protection throughout their shopping journey.

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Reviews and Experiences from Filipino Users

The shopping experience on AliExpress can vary greatly, and insights from Filipino users provide valuable context for new shoppers in the Philippines. This section compiles user reviews and shares practical advice derived from local shopping experiences, along with a balanced view of the pros, cons, and safety measures on AliExpress.

Compilation of User Reviews

Filipino shoppers have shared a range of experiences on AliExpress:

  • Product Range and Quality: Many appreciate the vast selection of products available, often finding items not readily available in local markets. However, experiences with product quality vary, with some users reporting excellent value and others encountering quality issues.
  • Pricing: Competitive pricing is frequently highlighted as a significant advantage, though users advise caution and suggest comparing prices with local options for the best deals.
  • Shipping and Delivery: Experiences with shipping times to the Philippines vary, with some users reporting quick deliveries and others experiencing delays, especially during peak shopping seasons.
  • Customer Service: Feedback on customer service is mixed, with some users praising prompt resolutions and others facing challenges, particularly with returns and refunds.

Tips for New Users

Based on the collective experiences of Filipino shoppers, here are some useful tips for new users:

  • Start with Small Orders: It’s advisable to start with smaller, less expensive items to understand the shipping process and assess product quality.
  • Read Product Reviews and Seller Ratings: This can provide insights into the quality and reliability of products and sellers.
  • Be Aware of Additional Costs: Consider potential customs fees, taxes, and shipping costs that might affect the total cost of your order.
  • Use Secure Payment Methods: Opt for AliExpress’s secure payment options for added security.
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AliExpress in the Philippines: Pros, Cons, and Safety

Understanding the advantages, limitations, and safety measures of shopping on AliExpress is crucial for Filipino users.

Trust and Safety Measures

To ensure secure purchases on AliExpress:

  • Secure Transactions: Use AliExpress’s secure payment system to protect your financial details.
  • Seller Verification: Check the seller’s feedback and ratings before making a purchase.
  • Personal Data Security: Be cautious with your personal information and ensure your account is secured with strong passwords.

Quality Verification

Assessing product quality is vital:

  • Detailed Descriptions and Reviews: Read product descriptions and user reviews thoroughly to gauge the quality.
  • Seller Communication: Don’t hesitate to contact the seller for more information about a product.
  • Compare with Similar Products: Look at similar products on AliExpress to assess the average quality and price range.

Recognizing Red Flags

For safe shopping, Filipino users should be aware of potential red flags:

  • Unrealistically Low Prices: Be wary of prices that seem too good to be true, as they may indicate counterfeit or low-quality products.
  • Inconsistent Product Information: Look out for discrepancies in product descriptions or images.
  • Seller’s Response and Feedback: Pay attention to the seller’s communication responsiveness and past customer feedback.

By considering these reviews, tips, and safety measures, Filipino shoppers can navigate AliExpress more effectively, taking advantage of its vast product range while ensuring a safe and satisfactory shopping experience.