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AliExpress – Germany

How to Shop Smart on AliExpress in Germany

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Delivery:1-20 days
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Welcome to this comprehensive guide designed for German shoppers on AliExpress. Whether you’re an experienced online shopper or a newcomer, this guide aims to provide you with a seamless and secure AliExpress shopping experience. From setting up your profile to completing your first purchase, we cover it all. Plus, learn how to make the most of discounts, choose the right payment methods, and ensure hassle-free shipping. Let’s get started!

Choosing the Right Language, Currency, and Delivery Country

AliExpress serves a global customer base, offering multiple languages and currencies to enhance your shopping experience. Here’s how to tailor these settings for shopping from Germany:

  • Language: The website usually auto-detects your location to set the language but can be manually changed via the globe icon at the top-right corner of the website.
  • Currency: The currency option is located next to the language icon. For German shoppers, selecting EUR (Euro) is advisable.
  • Delivery Country: Make sure the country for delivery is set to Germany to view products that can be shipped to your location.
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Setting Up Your AliExpress Profile

Your AliExpress profile is the cornerstone of your shopping experience. Here are some tips:

  • Email Verification: Use an email you check regularly, as AliExpress will send order updates and coupons to this address.
  • Password Strength: Choose a strong password that includes a combination of characters for added security.
  • Additional Details: Optional details like your gender and birth date can result in personalized offers.

Entering Your German Shipping Details

Accurate shipping details are crucial for ensuring that your purchases reach you without a hitch. Here’s what to keep in mind:

  • Full Name: Always use your complete name to avoid delivery confusion.
  • Address: Your full address, including postal code and any landmarks, should be provided for ease of delivery.
  • Phone Number: A reliable contact number is essential for delivery-related communications.
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Completing Your Inaugural Purchase

Completing your first purchase involves several steps:

  • Cart Check: Review your cart to confirm that all items and quantities are correct before proceeding to payment.
  • Shipping Option: Choose the shipping method that meets your speed and budget needs.
  • Payment: Opt for a payment method that you find secure and convenient.

The AliExpress App

The AliExpress mobile app often offers a more streamlined experience than the desktop website. Here’s why:

  • Download Source: The app is available on both Google Play and Apple App Store.
  • App-Exclusive Offers: Look out for offers and coupons exclusive to the app.
  • User-Friendly: The mobile interface simplifies the shopping process, from product search to checkout.

And there it is—your foundational guide to navigating AliExpress in Germany. Stick around for more insights into discounts, payment methods, shipping, and much more.

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Smart Strategies for Economical Shopping on AliExpress

Online shopping offers numerous opportunities for saving, and AliExpress is no exception. From coupons to seasonal sales, various avenues can make your shopping experience much more economical. In this section, we will delve deep into how you, as a German shopper, can take advantage of these deals.

Ongoing and Seasonal Discounts

AliExpress is known for offering a variety of sales events throughout the year. These range from Black Friday deals to Chinese New Year sales. While some of these are ongoing, others are limited-time opportunities to grab hefty discounts.

  • Black Friday & Cyber Monday: Often the largest sales of the year, held in late November.
  • 11.11 Sale: This is AliExpress’s own version of a Black Friday sale, held on November 11th.
  • Spring and Summer Sales: Seasonal sales provide an excellent opportunity to stock up on seasonal items at reduced prices.

Tip: Don’t forget to check out our Sales Calendar for the exact dates and details of these sales events.

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Locating and Redeeming AliExpress Coupons

AliExpress offers different types of coupons that can be used for additional savings.

  • Seller Coupons: These are provided by the sellers themselves and can be found on the product page.
  • AliExpress Coupons: These are general coupons provided by AliExpress and can be used on any product that accepts them.

Here’s how to redeem these coupons:

  • Locate the Coupon: On the product page or on AliExpress’s coupon page.
  • Click ‘Get Now’: This adds the coupon to your account.
  • Apply at Checkout: The coupon will automatically be applied to eligible products in your cart.

Unearthing Promotional Codes

Promo codes are another great way to secure discounts, but they can be a bit trickier to find. Here are some strategies:

  • Social Media & Forums: Following AliExpress or fan pages on platforms like Facebook, Instagram, or online forums often yields promo codes.
  • Newsletter Signup: Subscribing to AliExpress newsletters often comes with the benefit of exclusive codes.
  • Partner Websites: Some third-party websites offer promotional codes for AliExpress as part of their affiliate programs.

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Daily Deals and Brand-Specific Promotions

Last but not least, daily deals and individual brand promotions are also excellent avenues for savings.

  • Flash Sales: These are short-lived, deeply discounted offers that can be found on the homepage.
  • Brand Promotions: Some brands run their own promotions that offer significant discounts on their product range. These can often be found under the ‘Brands’ section on AliExpress.

With these smart strategies, your AliExpress shopping experience is bound to be not just fulfilling but also economical. Up next, we explore the different payment methods available to you, shipping details, and how to make sure your purchases are secure.

Payment Options in Germany

Online shopping isn’t just about finding the right products; it’s also about ensuring you can pay for them conveniently and securely. As a German shopper on AliExpress, you have several payment options available to you. Let’s explore these in detail.

Common Payment Channels

  • Credit and Debit Cards: Visa, MasterCard, and American Express are universally accepted.
  • PayPal: A popular choice for its ease of use and security features.
  • Klarna: This payment service allows you to shop now and pay later, providing a grace period of up to 14 days or even longer-term installment plans.
  • Sofort Banking: This is an online direct payment method and works on the basis of tried-and-tested online banking. It is a popular choice among German shoppers.
  • Giropay: Another bank-transfer payment option available in Germany, it directly debits your bank account and then transfers the money to the seller.
  • Bank Transfers: Conventional but reliable, it’s still a choice for those who prefer traditional banking methods.
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Steering Clear of Hidden Charges

When you’re shopping internationally, hidden charges can be a concern. Here are some tips to avoid them:

  • Currency Conversion: Since the default currency on AliExpress is USD, some banks may charge a currency conversion fee. However, you can set your currency to EUR to avoid this fee.
  • Service Fees: Payment services like Klarna may have their own service fees. Be sure to read the fine print before choosing your payment method.
  • Foreign Transaction Fees: Some credit cards may have these. Check with your bank for details.
  • VAT and Customs: These are generally included in the price on AliExpress, but it’s good to double-check.

Shipping Information: AliExpress to Germany

Shipping is another crucial aspect that needs your attention. AliExpress offers multiple shipping options to Germany, each with its pros and cons.

Your Choices for Shipping

  • AliExpress Standard Shipping: This is a balanced option in terms of speed and cost.
  • DHL and FedEx: These are faster but can be costly.
  • European Warehouses: AliExpress has warehouses in Europe. Shipping from these locations can be faster and might not require additional customs duties, as the products are already cleared.
  • Free Shipping: Usually the slowest, but as the name implies, it’s free.

Deutsche Post

When your package arrives in Germany, it’s usually handed over to Deutsche Post, the national postal service. They are reliable and provide various pick-up and drop-off options.

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Anticipated Delivery Durations

  • AliExpress Standard Shipping: 15-40 days
  • DHL and FedEx: 5-15 days
  • European Warehouses: 5-10 days
  • Free Shipping: Can take up to 60 days

Note: Many products from European warehouses are already cleared through customs, which expedites the shipping process.

Order Tracking Steps

  • Find Your Tracking Number: This is usually provided in your AliExpress account under your order details.
  • Use a Tracking Service: Websites and apps can provide detailed tracking information.
  • Deutsche Post Tracking: Once the package reaches Germany, you can switch to Deutsche Post’s tracking system for localized updates.

In this comprehensive guide, we’ve covered essential aspects like payment methods suitable for German shoppers and shipping details you need to be aware of. With these insights, you’re better equipped to make your AliExpress shopping experience in Germany smooth, economical, and hassle-free. Stay tuned for the next section where we will discuss returns, buyer protection, and customer support specific to Germany!

AliExpress Shopping Taxes and Customs Fees for German Consumers

Navigating through the labyrinth of taxes and fees while shopping on AliExpress can be confusing, especially with the recent changes in EU tax laws. This guide will serve as a comprehensive reference for German shoppers to better understand the different facets involved.

New EU Tax Rules for Shopping on AliExpress

Orders Under €150

  • VAT Payments: As of July 1, 2021, all purchases from AliExpress are subject to VAT, regardless of the amount. For purchases up to €150, AliExpress takes care of the VAT and includes it in the price you see online.
  • How to Claim VAT Back: If you wish to claim the VAT back for any reason, you can print out the necessary documents from AliExpress and submit them to the tax authorities.
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Orders Over €150

  • In-EU Warehouse: If the product is in a European Union warehouse, VAT is generally included in the price.
  • Outside-EU Warehouse: If the product is stored outside the EU, you need to contact the seller to understand how the VAT payment will be handled.

German Customs Fees and Procedures

Customs fees are charged by the German Customs and Border Protection (Zoll) to help cover the costs of processing imports.

  • No Fee for Goods Under €22: Items valued at less than €22 are generally exempt from customs fees.
  • 10% Fee for Goods Over €22: For items valued at €22 or more, a 10% customs fee is applied, which is calculated based on the value of the product.

Value-Added Tax (VAT) in Germany

  • Standard Rate: The standard VAT rate in Germany is 19%.
  • Included in Price: For most products, especially those already within the EU, this tax is already included in the price you see on AliExpress.

Examples to Illustrate Costs

  • For a €100 Purchase: Assuming the product is general merchandise, you will have a 10% customs fee of €10 and a 19% VAT of €19. The total cost would then be €129.
  • For a €200 Purchase: In this case, a 10% customs fee would add €20 and a 19% VAT would add €38, making the total €258.
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Additional Charges to Be Aware Of

  • Brokerage Fees: Some purchases might require the services of a customs broker, who would charge a fee for their service. This varies depending on the broker and the value of your items.
  • Duties: Special categories of items, like tobacco or alcohol, might be subject to additional duty. This duty rate varies based on the type of product.

Essential Tips for a Smooth Shopping Experience

  • Check Shipping Origin: Always ascertain where the item is shipping from to get a clear picture of potential VAT and customs fees.
  • Understand Return Policies: It’s crucial to be aware of the return policies, especially since returning an item does not always guarantee a refund on VAT or other administrative expenses.

Policies on Returns and Buyer Safeguards

Navigating online shopping platforms like AliExpress can be complicated, especially when it comes to returns and securing buyer protection. Here, we break down everything German consumers need to know.

Returning Items to AliExpress: What German Buyers Should Know

  • Initial Steps: If you want to return an item, the first step is to contact the seller directly through AliExpress.
  • Time Frame: Returns must generally be initiated within 15 days of receiving the item.
  • Shipping Costs: Unless the item is defective or not as described, the buyer usually covers return shipping costs.
  • VAT and Customs: It’s important to note that any paid VAT and custom duties are usually non-refundable unless otherwise stated.

Buyer Protection Mechanisms on AliExpress: Ensuring Your Shopping Safety

  • Order Tracking: AliExpress provides an order tracking mechanism that allows you to monitor your purchase throughout the shipping process.
  • Dispute Resolution: If you have any issues with your order, you can open a dispute through the AliExpress platform. They offer a resolution process that often favors the buyer in cases of misrepresentation.
  • Payment Escrow: AliExpress holds the funds in escrow until the buyer confirms receipt and satisfaction with the product, adding an extra layer of security.
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Contacting AliExpress Support in Germany

Reaching Out to AliExpress Customer Service: Varied Methods to Contact Support

  • Live Chat: Available 24/7 through the AliExpress platform.
  • Email Support: Typically responds within 1-2 business days.
  • Local Language Support: German language support is generally available.

AliExpress Presence in Germany: Information on Local Offices and the Headquarters in China

  • Frankfurt Office
    • Address: 1st floor, Wiesenhüttenplatz 25, 60329 Frankfurt am Main, Germany
  • Munich Office
    • Address: 8th floor, Rosenheimer Straße 143C, 81671 Munich, Germany
  • Purpose: These offices primarily serve Germany, Austria, Switzerland, Turkey, and Eastern Europe, providing localized support and services.

Both offices enhance AliExpress’s commitment to serve German consumers better by providing localized services and support. While they don’t usually handle customer complaints directly, they do serve as corporate bases for AliExpress in the region.

Regional Restrictions: Understanding Product Shipping Limitations

“This Product Cannot Be Shipped to Your Address”: What Does It Mean?

One of the more frustrating messages that shoppers, including those in Germany, encounter on AliExpress is “This product cannot be shipped to your address.” This limitation can be due to several reasons, such as:

  • Import restrictions on certain types of goods
  • The seller’s shipping policy or capability
  • Ongoing geopolitical or trade issues affecting shipping
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Common Reasons for Shipping Restrictions to Germany

Import Restrictions

Certain items may not be shipped to Germany due to local or EU import regulations. These could range from specific electronics to certain materials.

Seller’s Policies

Some sellers may choose not to ship to specific countries, including Germany, either due to high shipping costs or because of past issues like high rates of package loss or fraud.

Geopolitical or Trade Issues

Trade tensions or diplomatic issues can also affect shipping routes and availability.

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How to Work Around These Limitations

Use Package Forwarding Services

These are services that allow you to have your package sent to a local address in a country that the seller ships to. From there, the forwarding service will send the package to your actual address in Germany.

Contact the Seller Directly

Sometimes the restriction is due to an oversight or a general setting in the seller’s account. Contacting them directly might lead to a resolution and the restriction being lifted for you.

Look for Alternative Sellers

Many products on AliExpress are available from multiple sellers. If one seller doesn’t ship to Germany, it’s likely that another one will.

Check Local or European Online Shops

Some items restricted on AliExpress could be available in local German online stores or other European e-commerce platforms, possibly at comparable prices.


While regional shipping restrictions can be inconvenient, they are usually not insurmountable. By understanding the reasons behind these limitations and exploring alternative solutions, shoppers in Germany can still make the most out of their AliExpress experience.

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User Reviews and Feedback in Germany

Summary of German User Reviews: Collective Experiences of German Shoppers

German consumers typically find AliExpress to be a marketplace of variety and value. However, the experiences are a mixed bag. Some users appreciate the low prices and diverse product offerings, while others point out the challenges of long shipping times and language barriers. The most common feedback themes are:

  • Product Quality: Varies from seller to seller. Careful research and reading user reviews can help guide more successful purchases.
  • Shipping Time: Many German shoppers cite waiting times of up to a month for certain products.
  • Customer Service: Views on customer service are divided. While some find it accommodating, others criticize the communication barriers and slow response time.

Localized Tips for Newbies: Practical Advice Derived from German User Feedback

  • Compare Sellers: Always compare multiple sellers to gauge price differences and credibility.
  • Shipping: Opt for sellers who offer trackable shipping methods. This ensures that you can track your order in real-time.
  • Use Local Language: Many sellers use translation tools. Communicating in German can sometimes yield quicker and clearer responses.

Ensuring Trust and Safety

Approaches for Quality Assurance: How to Ensure You’re Getting Quality Items

  • Certified Sellers: Look for sellers that have high ratings and a significant number of orders. These sellers are usually more reliable.
  • User Reviews and Ratings: Always read user reviews and check ratings, especially those with pictures. It helps you understand the actual quality of the product.
  • Escrow Payment: AliExpress holds your payment until you confirm the product has arrived and meets your expectations, offering an additional layer of protection.
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Watchpoints for Secure Shopping: Safety Tips to Heed for a Worry-Free Experience

  • Two-Factor Authentication: Always enable two-factor authentication on your account for added security.
  • Avoid External Payments: Never conduct transactions outside the AliExpress platform, as they won’t be protected by AliExpress’ buyer protection policies.
  • Verify Product Details: Always check the product description for details such as size, material, and compatibility to avoid unpleasant surprises.

AliExpress Alternatives in Germany

Evaluating Other Online Retailers: Comparing AliExpress to its Competitors in Germany

  • Amazon.de: Amazon’s German website offers Prime shipping and easy returns but tends to have higher prices.
  • eBay.de: A popular alternative that also offers a wide range of products. Like AliExpress, the quality and reliability of sellers can vary.
  • Zalando: Specializes in fashion and apparel and offers free shipping and returns. Prices can be on the higher side.
  • Otto: A German-based online retailer offering a wide variety of goods, from tech products to home appliances. Otto is known for its quality and customer service but is generally more expensive.

Each of these platforms has its pros and cons, and the best one for you will depend on what you value most—whether it’s price, shipping time, customer service, or product variety.

In summary, AliExpress offers German shoppers a vast array of products at competitive prices but requires due diligence to navigate effectively. Ensuring secure transactions and knowing alternative platforms can help you make an informed and safe decision. Whether you’re a seasoned AliExpress user or a newcomer, these insights should equip you to shop more confidently and wisely.

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Is AliExpress Legitimate: Examining the Credibility of AliExpress, Especially in the German Market

One of the major concerns among online shoppers, particularly those in Germany, is the legitimacy of the platforms they use. AliExpress, as a China-based online retail service, often gets questioned regarding its credibility, especially when dealing with an audience accustomed to stringent European consumer laws.

Reputation and Trustworthiness

AliExpress has been operational since 2010 and is part of Alibaba Group, a highly reputable Chinese multinational conglomerate. Over the years, AliExpress has built a considerable customer base in various parts of the world, including Germany. The platform offers buyer protection, secure payment methods, and a comprehensive dispute resolution process, indicating its focus on customer satisfaction.

Quality Control and Counterfeit Goods

While AliExpress does host a variety of legitimate brands and quality products, it’s not entirely free from counterfeit goods or low-quality items. This is where user reviews, seller ratings, and quality certificates come into play. German shoppers are advised to be diligent when confirming the authenticity of a product.

Data Security and Payment

AliExpress employs Secure Sockets Layer (SSL) technology to encrypt data during transmission. Payment methods include globally recognized platforms like PayPal, further increasing transaction security. From a German perspective, the site adheres to data protection regulations that are generally considered to be robust.

Consumer Protection Laws

German customers should note that AliExpress operates under Chinese jurisdiction, and therefore, some of the stringent consumer protection laws prevalent in Germany or the EU might not apply. However, AliExpress’s own buyer protection tends to compensate for this by offering refunds for products that are not delivered or not as described.

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Dropshipping: Pros and Cons of Using AliExpress for Dropshipping to Germany, Including Shipping Times and Costs

Dropshipping has become a popular business model, and AliExpress is among the top platforms used for this purpose. Here are some pros and cons when it comes to dropshipping from AliExpress to Germany:


  • Product Variety: AliExpress offers a wide range of products that can be included in your dropshipping portfolio.
  • Cost-Efficiency: Most goods on AliExpress are cheaper than their counterparts in Western markets, offering a better profit margin for dropshippers.
  • Ease of Use: The platform is easy to navigate, and placing bulk orders is generally straightforward.
  • Payment Methods: AliExpress accepts a variety of payment methods, allowing flexibility for the dropshipper.
  • Global Reach: AliExpress ships to most places around the world, Germany included.


  • Shipping Times: Shipping to Germany can vary considerably, with standard shipping often taking up to 20-40 days. This can be a major drawback for German customers accustomed to faster delivery times.
  • Shipping Costs: While the products are cheap, shipping costs can add up, especially if faster shipping options are chosen.
  • Quality Assurance: Product quality can be inconsistent, and the onus is on the dropshipper to vet suppliers rigorously.
  • Customer Service: Language barriers and different time zones can make customer service interactions challenging.
  • Legal Concerns: Being based in China, AliExpress may not fully adhere to German or EU consumer laws, which might pose a risk in the case of disputes or quality issues.


While AliExpress offers an array of benefits for dropshipping to Germany, it also presents several challenges that require careful consideration and planning. Understanding shipping times and costs, as well as the quality of goods, is crucial for maintaining a reputable dropshipping business in Germany.

By examining these pros and cons, potential dropshippers can make an informed decision about whether AliExpress is the right platform for their needs, particularly when targeting the German market.