AliExpress – Vietnam

Your Shopping Blueprint for AliExpress in Vietnam

Language:	English
Payment:	VND ( Vietnamese Dong )
Delivery:	25-65 days

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Welcome to “AliExpress Vietnam: Your Comprehensive Shopping Guide.” This article is designed to assist Vietnamese shoppers in effectively navigating AliExpress, addressing common concerns, and offering practical solutions. Our goal is to provide you with valuable insights and strategies to enhance your shopping experience on this global platform. Whether you’re new to AliExpress or looking to optimize your shopping techniques, this guide is tailored to meet the specific needs of our readers in Vietnam. Dive in to discover a world of efficient and enjoyable online shopping!

How to Shop on AliExpress from Vietnam

Navigating AliExpress from Vietnam can be a rewarding experience with the right guidance. This section offers step-by-step instructions on setting up your AliExpress account to suit your local needs, along with tips for Vietnamese shoppers to make their first purchase successfully.

Customizing AliExpress Settings for Vietnamese Preferences

• Language and Currency Settings: Select Vietnamese or English as your preferred language and set the currency to VND (Vietnamese Dong) or USD (United States Dollar) for more convenience.
• Delivery Country Selection: Ensure Vietnam is set as your delivery country to receive accurate shipping information and costs.

Creating an AliExpress Account in Vietnam

• Visit AliExpress: Access AliExpress via its website or mobile app.
• Registration Process: Click on the ‘Sign Up’ option and provide your details, such as email address and a secure password.
• Account Verification: Complete the verification process, usually through a confirmation email or SMS, to activate your account.

Entering Accurate Shipping Details for Vietnam

• Address Information: Provide your full and precise address, including local nuances important for delivery in Vietnam.
• Double-Check for Accuracy: Ensure all information is correct to prevent any issues with delivery.

Guide for First-Time Buyers from Vietnam

• Browsing Products: Explore the vast array of products available. Use filters and search tools to refine your product selection.
• Understanding Product Details: Pay attention to product descriptions, customer reviews, and seller ratings to make informed purchasing decisions.
• Cart and Checkout: After selecting your desired items, add them to your cart and proceed to the checkout process.
• Payment Method: Choose the most convenient and secure payment method. Be aware of any potential international transaction fees.
• Order Review and Confirmation: Check all details, including your shipping address and selected items, before confirming your order.

Using the AliExpress Mobile App in Vietnam

• App Download: The AliExpress app is available on both Android and iOS platforms. Download it for a more seamless shopping experience.
• Benefits of the App: The app offers a user-friendly interface, easy navigation, real-time order tracking, and access to exclusive deals.
• Push Notifications: Enable app notifications to stay updated on your order status, shipping updates, and special offers.

By following these guidelines, shoppers in Vietnam can effectively navigate AliExpress, making their online shopping experience both efficient and enjoyable. Stay tuned for more valuable tips and insights to further enhance your AliExpress shopping journey.

How to Never Pay Full Price on AliExpress

For shoppers in Vietnam, getting the most out of AliExpress means never missing a chance to save. This section provides an overview of how to capitalize on sales, use coupons, find promotional codes, and take advantage of everyday deals for maximum savings.

Regular and Seasonal Sales on AliExpress

Overview of Sales Events

• Regular Sales: AliExpress hosts various sales throughout the year. These include Flash Sales and Super Deals, offering significant discounts on a broad range of products.
• Seasonal Sales: Keep an eye out for major events like the 11.11 Global Shopping Festival, the Summer Sale, and the Winter Sale, known for offering the most substantial discounts.

Sales Calendar for Vietnam

• Customized Information: A sales calendar tailored for Vietnam helps you plan purchases around significant sale events, ensuring you get the best deals.

Finding and Using AliExpress Coupons

Locating Coupons

• AliExpress Coupon Center: Visit the AliExpress Coupon Center regularly to find coupons that can be applied to your purchases.
• Store Coupons: Individual stores on AliExpress often offer their own coupons, which can be found on product pages or store pages.

Effective Coupon Use

• Understanding the Terms: Be aware of each coupon’s requirements, such as minimum spend limits.
• Combine Coupons: Combine AliExpress coupons with store coupons wherever possible to maximize discounts.

Utilizing Promotional Codes for Additional Savings in Vietnam

Finding Promotional Codes

• Newsletter Sign-Ups: Register for AliExpress newsletters to gain access to exclusive promotional codes.
• Social Media: Follow AliExpress on platforms like Facebook and Instagram for the latest promotions and codes.
• Online Forums: Participate in online forums and communities in Vietnam where fellow shoppers often share the latest deals and codes.

Applying Promotional Codes

• During Checkout: Enter the promotional code in the designated field at checkout to reduce the total cost.
• Check Validity: Ensure that the promotional codes are valid in Vietnam and be aware of their expiration dates.

Everyday Savings and Brand Promotions

Maximizing Daily Discounts

• Daily Check-Ins and Flash Deals: Engage in daily check-ins on the AliExpress app and keep an eye on Flash Deals for significant short-term discounts.
• App-Exclusive Offers: Utilize the AliExpress mobile app to access special discounts and offers not available on the website.

Leveraging Brand-Specific Deals

• Follow Favorite Brands: Stay updated on your favorite brands on AliExpress for notifications about exclusive promotions and sales.
• Member Discounts: Some brands on AliExpress offer additional discounts or perks to their followers or members.

By using these strategies, shoppers in Vietnam can enjoy significant savings on AliExpress. Staying informed about sales events, effectively using coupons and promotional codes, and taking advantage of daily deals and brand promotions are key to ensuring you never pay full price on the platform.

Payment Methods in Vietnam

For AliExpress shoppers in Vietnam, selecting the right payment method is key to a smooth and secure shopping experience. This section outlines various payment options available, their advantages and disadvantages, and tips for minimizing additional fees.

Overview of Payment Options in Vietnam

Common Payment Methods

• Credit/Debit Cards: Visa and MasterCard are widely accepted on AliExpress. They offer convenience and quick processing, but be mindful of potential international transaction fees.
• E-Wallets: E-wallets like PayPal, Skrill, or Payoneer are popular for their security and ease of use, though they may include service charges.
• Local Payment Solutions: Methods like MoMo or ZaloPay are increasingly being used, offering localized payment solutions.

Pros and Cons

• Convenience vs. Security: While credit/debit cards and e-wallets are convenient, ensure a secure internet connection for transactions.
• Processing Time: Cards and e-wallets offer almost instant payment processing, while bank transfers may take longer.
• Fees and Exchange Rates: Be aware of transaction fees and exchange rates, particularly for payments made in currencies other than VND.

Minimizing Additional Fees

Reducing Online Payment Costs

• Choose Appropriate Currency: Paying in USD or VND might help avoid currency conversion fees.
• Understand Fee Structures: Check with your bank or e-wallet service for potential transaction fees.
• Use Verified Payment Methods: Always opt for secure and verified payment methods to ensure the safety of your online transactions.

Shipping and Delivery to Vietnam

Understanding shipping and delivery options is crucial for a hassle-free AliExpress shopping experience in Vietnam. This section provides detailed information on available shipping methods, expected delivery timeframes, and guidelines for tracking orders.

Vietnam Post (VNPost) is the national postal operator of Vietnam responsible for providing postal services to the public and businesses in the country. It operates over 16,000 post offices across Vietnam and provides a wide range of postal services, including domestic and international mail, courier services, and financial services.

Shipping Methods Overview for Vietnam

Available Shipping Options

• Standard Shipping: Often the most cost-effective choice, including tracking but with longer delivery times.
• Expedited Shipping: Faster delivery services like DHL or FedEx offer quicker shipping at a higher cost, with detailed tracking.
• Economy Shipping: The most affordable option, suitable for smaller, non-urgent orders, often with limited tracking.

General Delivery Timeframes for Vietnam

Expected Shipping Duration

• Standard Shipping: Typically takes about 15-30 days, though this can vary depending on the seller and product type.
• Expedited Shipping: Reduces delivery time to around 7-15 days.
• Economy Shipping: Expect delivery within 20-40 days, suitable for less urgent orders.

Tracking AliExpress Orders in Vietnam

Order Tracking Guidelines

• AliExpress Tracking Tool: Use the tracking number provided by AliExpress for a general idea of your order’s journey.
• Local Postal Services: Once the package reaches Vietnam, local postal services may offer more detailed tracking information.
• Mobile App Notifications: The AliExpress mobile app provides push notifications about the status of your order and shipping updates.
• Customer Service Support: In case of tracking issues or delays, reaching out to AliExpress customer service can offer additional help.

By understanding these payment and shipping details, shoppers in Vietnam can navigate AliExpress more effectively, ensuring efficient and satisfactory online shopping experiences.

Understanding Customs Fees, VAT, and Other Charges in Vietnam

For AliExpress shoppers in Vietnam, it’s crucial to be aware of the customs fees and additional charges that may apply to their orders. This section provides essential information on the customs fees charged by the General Department of Customs of Vietnam (GDCT), along with other potential charges such as VAT and brokerage fees.

The General Department of Vietnam Customs (GDC) is a government agency responsible for regulating the import and export of goods into and out of Vietnam. It enforces customs laws and regulations, collects customs duties and taxes, and protects Vietnam’s economy from unfair trade practices.

Customs Fees by the General Department of Customs of Vietnam

Customs Fee Calculation

• Fee Percentage: Customs fees are calculated as a percentage of the value of your order.
• Exemption Threshold: Orders valued at less than $300 are exempt from customs fees (0% fee). For orders valued at $300 or more, a 5% customs fee is applied.

Value-Added Tax (VAT)

VAT on Goods and Services

• VAT Rate: In Vietnam, most goods and services, including imported items, are subject to a VAT rate of 10%.
• Application of VAT: VAT is calculated on the total value of the goods, including the cost after customs duty is added.

Additional Charges

Potential Additional Costs

• Brokerage Fees: These fees are charged by customs brokers who assist in the customs clearance process. The fee amount varies based on the order value and the customs broker used.
• Duty on Specific Goods: Certain items such as alcohol, tobacco, and luxury goods are subject to additional duty taxes. The rate of duty varies depending on the type of goods.

Examples of Customs Fee Calculations

Practical Calculations for AliExpress Orders

• Moderate-Value Order: For an item ordered from AliExpress at $301, classified as general merchandise, the applicable customs fee would be 5% of the order value, amounting to $15.05.
• High-Value Order: For an item costing $20,000, also classified as general merchandise, the customs fee would be 5% of the order value, resulting in $1,000.

By understanding these customs fees, VAT, and additional charges, shoppers in Vietnam can better plan their purchases on AliExpress. This knowledge helps in preparing for any extra costs associated with their orders, ensuring a transparent and hassle-free online shopping experience.

Returns and Buyer Protection in Vietnam

Understanding the return policy and buyer protection measures on AliExpress is crucial for shoppers in Vietnam. This section provides information on how these policies apply to Vietnamese shoppers, outlining the return process and the protections offered.

AliExpress Return Policy for Vietnam

Navigating the Return Process

• Initiating a Return: To start a return process on AliExpress, log into your account, find your order in the order list, and select the option for ‘Return/Refund’.
• Reason for Return: Specify your reason for returning the item, which could range from receiving the wrong product to issues with product quality.
• Evidence Submission: For returns due to quality issues or incorrect items, you may need to upload photographic or video evidence.
• Return Shipping Costs: Generally, buyers in Vietnam are responsible for the return shipping costs, unless the item received is incorrect or defective.
• Refund Processing: Refunds are processed once the seller receives the returned item and verifies its condition. The time frame for refunds can vary depending on the seller.

Buyer Protection for Vietnamese Shoppers

AliExpress Buyer Protection Features

• Full Refund on Non-Delivery: If your order doesn’t arrive within the Buyer Protection period, you are entitled to a full refund.
• Refund for Not-as-Described Items: If an item is significantly different from its description, you can request a full or partial refund.
• Dispute Resolution: AliExpress offers a dispute resolution platform to facilitate fair resolutions between buyers and sellers.

Customer Support for AliExpress in Vietnam

Effective customer support is a vital aspect of the online shopping experience. This section outlines how Vietnamese residents can contact AliExpress customer support and provides contact details for the nearest AliExpress office.

Contacting AliExpress Customer Support

Methods of Assistance

• Online Chat Service: AliExpress provides a live chat feature for immediate assistance, accessible through their website and app.
• Help Center: The platform has a Help Center where you can find answers to common questions and submit specific queries.
• Email Support: For more detailed inquiries, email support is available through the AliExpress platform.

Nearest AliExpress Office

Hangzhou Office (China)

• Address: The office located in Hangzhou, China, serves as the main office and can address overarching concerns:
  • Location: 699 Wang Shang Road, Binjiang District, Hangzhou 310052, Zhejiang Province, China
  • Telephone: (+86) 571-8502-2088
  • Fax: (+86) 571-8981-5505
• Note: This office primarily handles business functions and may not directly manage individual customer queries. However, it represents AliExpress’s corporate presence.

By understanding the return policy, buyer protection, and how to access customer support, shoppers in Vietnam can confidently navigate AliExpress, ensuring a more secure and satisfactory online shopping experience.

Reviews and User Experiences in Vietnam

Gaining insights from local user reviews is crucial for understanding the AliExpress shopping landscape in Vietnam. This section compiles feedback from Vietnamese shoppers and offers practical advice for new users, enhancing their online shopping experience.

Summary of Vietnamese User Reviews

Positive Feedback

• Wide Product Range: Vietnamese users often appreciate the vast selection of products available on AliExpress, particularly items not easily found in local markets.
• Affordable Prices: Many shoppers highlight the platform’s competitive pricing, especially for electronics, gadgets, and fashion items.
• Unique Finds: AliExpress is praised for offering unique products catering to various interests and needs.

Challenges Noted

• Extended Shipping Times: A common issue among Vietnamese users is the lengthy delivery times for orders.
• Variable Product Quality: Some shoppers report inconsistency in product quality, with items occasionally not matching their descriptions or images.
• Customs and Import Duties: Additional costs due to customs and import duties on higher-value items are a frequent concern.

Tips for New Users in Vietnam

• Thorough Research: Before purchasing, read product descriptions, reviews, and check seller ratings carefully.
• Plan for Shipping Time: Order in advance if items are needed by a specific date, anticipating possible delays in shipping.
• Understand Import Regulations: Be aware of Vietnam’s customs policies to avoid unexpected charges.
• Start with Smaller Orders: Initially, make smaller purchases to test product quality and seller reliability.

AliExpress in Vietnam: Pros and Cons

This section provides a balanced view of the advantages and drawbacks of using AliExpress in Vietnam, along with strategies for a secure shopping experience and tips for verifying product quality.

Advantages and Challenges

Pros

• Access to a Global Marketplace: AliExpress provides access to a wide range of international products and sellers.
• Cost-Effective Shopping: Generally, the platform offers products at lower prices than available locally.
• Variety of Choices: The diverse range of products caters to almost every consumer need.

Cons

• Longer Delivery Times: Expect prolonged shipping durations to Vietnam.
• Quality Inconsistencies: There’s a risk of receiving products that do not meet expected quality standards.
• Language and Communication Barriers: Some difficulties may arise when communicating with international sellers.

Strategies for Secure Shopping

Ensuring a Safe Experience

• Secure Payment Options: Use AliExpress’s integrated payment system or other secure methods to protect financial information.
• Seller Vetting: Choose sellers with high ratings and positive reviews to minimize risks.
• Read Product Reviews: Look at reviews from previous buyers, especially those from Vietnam, to gauge product authenticity.

Tips for Verifying Product Quality

Quality Assurance Practices

• In-Depth Product Analysis: Examine product descriptions, specifications, and images carefully.
• Seller Interaction: Don’t hesitate to ask sellers for more information or clarifications about products.
• Branded Item Caution: Exercise extra vigilance when purchasing branded goods to ensure their authenticity.

Avoiding Online Shopping Risks

Risk Mitigation Recommendations

• Realistic Expectations: Be cautious of deals that seem too good to be true, as they might indicate low-quality or counterfeit items.
• Awareness of Customs and Duty: Familiarize yourself with Vietnam’s customs regulations and potential duties to avoid surprise charges.
• Order Tracking: Utilize the tracking facilities provided by AliExpress to monitor the progress of your orders.

By understanding these reviews, pros and cons, and following the recommended strategies, Vietnamese shoppers can navigate AliExpress effectively, ensuring both satisfaction and safety in their online shopping endeavors.

Alternatives to AliExpress in Vietnam

For Vietnamese shoppers, exploring alternatives to AliExpress can offer different benefits and experiences. This section compares AliExpress with other popular online shopping platforms in Vietnam, analyzing each in terms of product range, pricing, shipping, and customer service.

Comparison with Local Online Marketplaces

1. Shopee

• Product Range: Offers a wide variety of products, with a strong presence in electronics, fashion, and home goods, similar to AliExpress.
• Pricing: Competitive pricing, often with frequent sales and discounts. Generally comparable to or slightly lower than AliExpress.
• Shipping: Faster local shipping compared to AliExpress. Offers Shopee Express, which provides quick and reliable delivery within Vietnam.
• Customer Service: Known for responsive customer service with easy access to support within Vietnam.

2. Lazada

• Product Range: Extensive product selection, including international brands. The range is similar to AliExpress but with a stronger focus on electronic gadgets and household items.
• Pricing: Competitive prices, with regular promotions and vouchers available. Prices can be comparable to AliExpress for many items.
• Shipping: Offers faster shipping within Vietnam. Lazada has its own logistics network, which ensures timely deliveries.
• Customer Service: Good customer support with a straightforward returns policy, which is more localized compared to AliExpress.

3. Tiki

• Product Range: Focuses more on books, electronics, and lifestyle products. The range is narrower compared to AliExpress but offers a curated selection of quality goods.
• Pricing: Competitive, with frequent sales and discounts. Pricing is generally on par with AliExpress for similar products.
• Shipping: Known for fast and reliable shipping within Vietnam. Offers TikiNOW, a service that provides 2-hour delivery for certain products in major cities.
• Customer Service: Excellent customer service with a strong focus on customer satisfaction and easy returns.

4. Sendo

• Product Range: Offers a wide range of products, including fashion, electronics, and home appliances. The variety is similar to AliExpress, with a focus on local brands.
• Pricing: Often offers lower prices compared to AliExpress, especially for products from local Vietnamese brands.
• Shipping: Generally provides faster shipping within Vietnam, with a focus on cost-effective delivery options.
• Customer Service: Responsive customer service with a local presence, offering support in Vietnamese.

Summary of Alternatives

Each platform has its unique strengths:

• Shopee and Lazada offer a wide range of products with competitive pricing and faster local shipping.
• Tiki is known for its curated selection of products and fast delivery services.
• Sendo focuses on local brands with competitive pricing.

When considering an alternative to AliExpress, Vietnamese consumers should assess their specific needs, such as the type of products they are looking for, budget considerations, shipping speed, and the importance of local customer support. Each platform offers different advantages, and understanding how they compare with AliExpress in terms of product range, pricing, shipping, and customer service can help consumers make more informed shopping decisions.